Metro by T-Mobile offers unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The customer service at the store is repeatedly described as excellent, amazing, friendly, and very helpful. Staff members are noted for going way above to help, demonstrating hard work and dedication to ensure customers are not left unsatisfied, even in urgent situations or with complicated issues that require considerable time and patience to resolve. They walk customers through the best prepaid plans with unlimited talk, text, and data, and clearly explain phone stock availability. The staff is also commended for getting customers in and out quickly and for having valuable skills like speaking Spanish. Customers express strong appreciation for the service received and would recommend the store to others.
One of my favorite phone places. great customer service.
November 2023
The service was wonderful! I had a problem that another Metro PCS store and customer service couldn’t seem to help me with but Nicole at this location got it taken care of in less that 15 minutes. She was so kind and helpful!
October 2023
The selection there was to choose from was honestly astounding. I collect video games and ended up walking in finding a game I've been really wanting in my collection and the price was pretty great! I only come to Auburn to visit friends but Game X Change will definitely be a stop I always go to when I'm in town.
