Truist is a great bank with great employees. The branch manager is an outstanding, professional, kind, caring, and very professional person who listens to the customer and is not rude at all. The loan personnel is also a very nice person who does his job very well, knows how to talk to the customer, and is a professional employee. The employees at the drive-thru window and inside the branch are very nice, very quick, and very great at doing their jobs. The team promptly resolved a serious fraud matter and are considered a blessing. This bank took a chance on a local small business when others would not. The bank is temporarily adjusting services, providing teller services through drive-thru lanes only, with in-person visits by appointment only. Some branches without drive-thru lanes remain open with enhanced sanitization measures.
