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“The service in person is fine, but for local delivery the shoes packed in the box still had stains on the shoe, so I had to drive to Prattville just to get a pair with no stains. Can’t fully blame the store as a whole, may have been a situation where the store associate did not recognize it, but other than that they have great sales so these Nike Monarchy’s aka Dad shoes are very comfortable, stylish, yes, I said stylish lol and affordable!”
“I like the atmosphere. The aisles and all the sections are spaced out appropriately. It is not crowded nor cluttered. The workers walk the floor often to see if you need assistance.”
“Pamela is the best ! She told me about the coupons online and helped me save $53 on 2 pairs of shoes ! She is very helpful and always checked on us to make sure we found everything we needed ! Huge thank you to her !”
“The staff in the Prattville property was very nice and helpful. However, I drove to Prattville from Montgomery because no one answered the phone. Although, the Prattville property had all the shoes that Montgomery did not have, a quick phone call could have saved me a trip, just to determine whether or not Prattville had the shoes.
My two cents, for a store that is that busy. If the store had someone to answer calls, and ordered shoes that are not in stock could definitely drive incremental revenue. The guys leaving the register to get shoes and cash guest out seems a but overwhelming.
If it was my store, I would hire a floor person with a earpiece to be the runner to grab shoe sizes at the same time answer the store phone, because that individual would be more knowledgeable with what the store has in stock.
If you would ask me over the phone to order shoes, most likely I would say yes, because of the great customer service.
Overall, good store.”
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“Very cute store, lots of clothing options! The young lady was incredibly helpful and styled me for some new work outfits without batting an eye. She was genuinely so sweet and loved her job. I’ll be coming back for sure!”