The Verizon store in Prattville provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, delivery, or shipping. Reviews of the location are mixed. Several customers report amazing and very professional customer service, specifically highlighting knowledgeable and helpful representatives who are respectful and do not rush clients. These positive experiences have led to strong recommendations for the store. However, other reviews indicate that service is not like it used to be, citing instances of unhelpful support for account management and difficult experiences with phone transfers that required multiple attempts to resolve. While some note that Verizon's prices or service may not be liked, many find this store's customer service to always be on point and commend the store for having the best coverage in the region.
Great customer! Shelton went above and beyond to resolve the issue with my phone. The entire Verizon team was professional from the moment you walked in
December 2025
I would like to recommend Pete for his patients and his great customer service. I was looking to get more valuable plan and Pete showed me how to navigate through to get to the valuable option but still maintaining same features. Thank you Pete! Happy holidays!
August 2025
We have been coming here for years. Wes is who we see every time! Very patient and knowledgeable! We will be back!
