“Jason the store Manager went out of his way to give me change for an ice machine that wasn’t working down the road early in the morning. In my opinion he’s a hero!! Thank You!”
“OMG! I planned my daughter a surprise sweet sixteen birthday party and ordered decorations from Amazon. Apparently I should have read what all came with it but from the picture posted it looked like a full set up. Once I finally opened the package the night before the party I realize all it came with was a tiara, a sash, 2 table toppers, and 2 banners! Omg! I went into straight anxiety mode. The color theme was rose gold and black and it was nearly impossible for me to find any rose gold decorations in store for plates and setting the tables. The balloon situation was what was stressing me out the most because I even went to family dollar and got balloons there and they were blown up, once I came back to get them they were deflated. So I woke up the next morning calling stores to see if anyone had rose gold colored balloons and my boyfriend suggested I try dollar tree. I was like YOU’RE RIGHT! I DIDN’T THINK ABOUT THAT! So I called the Spanish fort location on a wing and a prayer and Chelsea answered the phone. I could tell she was busy taking care of other customers so I had no problem waiting until she was free to let her know what I was looking for. She paged someone that she thought was working the party aisle that day and he wasn’t so Chelsea went out of her way to go check the back decoration kits herself and even sent me a picture of what she had found and it was a PERFET match for the color scheme! While most get up and go to their job because they need a paycheck, and you ask for help they roll their eyes, don’t want to answer any questions, and they make you seem like a bother as if you made them choose their line of work. But then you have the Chelsea’s of the world who is willing to go above and beyond to satisfy all customers! From the start of the conversation through the end she not once got frustrated with me while still running the store and looking for what I needed. I was so in awe! Her customer service is immaculate and if she isn’t the manager of that location she definitely should be! I couldn’t thank God enough for letting everything fall into place as it did and Chelsea played a MAJOR roll in the turnout! Thank you so much Chelsea! I truly hope this company values you as an employee and treats you very well and with the upmost because you are definitely meant to deal with people! Your attitude and customer service are AMAZING!!!!!!”
“We were in town for the week of Thanksgiving and stopped in to get plates, balloons, etc for my daughter’s birthday. The two ladies working were so nice and helpful. It makes a big difference when people are friendly and polite. I saw them smiling and laughing and striking up nice conversations with different people in line and just wanted to leave them a good review :)”
“I rarely come to DG, and customer service is always sub par but tonight Deja offered GREAT customer service from a warm greeting to quick and friendly service. Keep her and appreciate her!”