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9AM - 8PM
1112 US-231, Troy
Mobile Phones
10AM - 7PM
1408 US-231, Troy
Mobile Phones
“Lexius was very knowledgeable and helpful. She was extremely patient and kind in helping us figuring out our new phone plans and the best phones to fit our family as well as transferring from the old phones to the new ones and completing the setup.I would definitely recommend her services to anyone who is thinking of upgrading their phones.”
“I recently switched to Cricket two days ago. I was with T-Mobile for 20 years. I had to go in today because my service was disconnected. Katy assisted me for a entire hour because of a computer glitch. I almost went to another company. Luckily Katy was able to resolve the issue. Thank you Katy so much!!! I appreciate you and your time. She had to call 3 times and 3 representatives hung up on her while she was trying to resolve my issue. This needs to be fixed immediately because it's not acceptable.”
“I had an outstanding experience with Shutara Todd, Retail Store Manager, and Tucker Mason, Mobile Expert, at T-Mobile in Troy, AL. I dropped my phone in a pool out of town and it was completely dead. I arrived about 30 minutes before closing with no working phone and a complicated situation. They handled everything.
Shutara immediately went to work and located my Spectrum Business account number online, then coordinated with Spectrum to secure the release PIN. Tucker set up my new phone in real time while we sorted out the carrier transfer. They kept everything moving despite the late hour and the fact that I had no device to authenticate with.
Shutara also installed my screen protector perfectly. She has 12 years of experience and it shows. Tucker made sure my new phone was fully operational before I left. Together they transferred not just my phone, but also my watch and iPad off Spectrum and onto T-Mobile. Start to finish, the process was smooth, fast, and clearly explained.
Their teamwork, professionalism, and care turned a stressful emergency into a complete resolution. Dedicated, knowledgeable, and kind. I’m truly grateful to have met these two. Thank you, Shutara and Tucker—what an amazing team.”
“Feb. 2024
I have saw lots of good changes.
I see more cashiers open.
I see more stuff stock now
I see better employees with better attitudes & good customer services”
“China assisted me today and I was beyond impressed by how she handled a fully packed store, addressed each customers needs and handled my new account. I cannot recommend the quality of care and service enough.”
“We went 21 years dealing with EVERY satellite company out there for television and internet because it was the only thing available to us. It was a struggle and eventually we just did without internet. As an outdoor writer this meant many days spent away from home to do work. When I first heard of the possibility of Troy Cablevision coming to our area, I signed up on the waiting list and waited nearly one year. It was so worth the wait. We have a great Chanel lineup and amazing internet. We are extremely pleased with the installation, service, and the customer service we have received.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“My family and I went to this store with a laundry list of things to get done. Upgrades, switching carriers, Login issues, the whole nine yards. I cannot recommend Brandon highly enough! This guy was amazing and very patient with everyone involved. So grateful for the outstanding customer service he provided!”