AutoZone on Old Seward Highway in Anchorage is a leading retailer of auto parts, batteries, and car accessories. Customer experiences at this location vary significantly. Many reviews highlight excellent customer service, with specific employees described as extremely knowledgeable, helpful, professional, and going out of their way to assist. These interactions lead to seamless processes, quick service, and happy customers who appreciate the staff's product knowledge. However, other reviews report very frustrating experiences centered on poor communication and organization. Issues include staff during shift changes having no information about ongoing services like battery testing, orders being lost or unaccounted for, and a lack of follow-through with customers. These problems lead to significant inconvenience, with customers having to make multiple trips or phone calls to resolve simple matters. Some customers state they only return because of one consistently helpful employee and plan to avoid the store otherwise. The store offers services like battery warranty exchanges, testing, and replacements.
Great experience thanks to Jonathan, the Assistant Store Manager. He was professional, helpful, and made everything easy. His customer service really stood out, and he deserves recognition for the effort he puts in.
May 2026
Google maps shows this one as a few blocks off of old seward when it's on old seward itself. I don't know how to report it. Anyway they had my lug nuts
March 2026
They took good care of me when I had issues with a return, they care about their customers that’s why I like auto zone. Guy who helped me out was Tarin, nice young man!
