Verizon's Anchorage store offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or choose convenient online options such as scheduling appointments, placing orders for in-store pickup, or opting for free 2-day shipping, express lockers, or same-day delivery where available. The store staff are highly praised for their helpfulness, knowledge, and patience, making the upgrade and account setup process smooth and simple. Multiple customers have expressed appreciation for employees like Ken, who spent extensive time assisting with phone upgrades, account issues, and setting up discounts, including military discounts. Ken also helped find better plans, reduce monthly costs, and guide customers through device choices like the Google Pixel 9 Pro XL and Samsung tablets, often securing deals that make devices nearly free with current offers. Customers felt valued by staff members who went above and beyond, ensuring they received the best possible service and deals. One customer appreciated the staff's bilingual assistance, and another praised the helpfulness of a call center representative who saved them money by correcting discount applications. Overall, Verizon's Anchorage location is recognized for excellent customer service, knowledgeable employees, and a variety of options to meet customer needs efficiently. Whether visiting in person or shopping online, Verizon aims to provide a positive experience with helpful staff ready to assist with upgrades, plans, and device choices.
Super helpful, knowledgeable employees. Great products.
September 2025
Had a great experience with Rob, professionalism was on display from start to finish. An expert in all areas of concern, he made a distinct impression. I couldn’t be more satisfied with the level of service he provided. Rob was a solid reminder why I chose Verizon.
July 2025
I had a great experience interacting with the employees at this location. They all made my upgrade process smooth and simple. Special shout out to Mary for her great product knowledge and customer service! Thanks y’all!
