“The best independent cell phone business in town. Fast, affordable service. Just avoid buying a "reconditioned" smartphone there. They only guarantee them for 30 days and after 6 months and 3 trips to have it repaired by them, they told me that it's unrepairable. ?”
“Love the costumer service everyone was very attentive and friendly. My representative Bobby was amazing he was funny and courteous and patient when I was getting a new phone. Thanks Bobby and the AT&T team for this amazing experience. Never change”
“Diamond Location:From having a long bad day running errands to end my day with a good positive vibe from Dylan. Thank you Dylan for assisting me and my son to get his new IPhone 14plus. You welcome us in with a smile, greet every customer walking in the shop. You were so busy From helping us and yet still manage to help other ustomers. You helped all 3 customer in 1 time and the patient you have with us was so amazing. Your are a true definition of multitask customer service. You go above and beyond to assist us with what we need. You helped all of us, answer all of our questions with the positive attitude. You are so amazing in all you do. You made our day and I cannot thank you enough for being so patient with us. I hope and pray that whatever you do all the good things coming your way because you are are a good person and you deserve it. You should get A raise for being a good employee. Bless you Dylan. 5 stars for the best service.”
“The experience was great! Our rep was Edwin and he was amazing! Super helpful and so knowledgeable! I forget the managers name that was there with him but he was also a great help! Both gentlemen possess the customer service skills that all employees should be like these two!!!”
“Tristan helped my husband and I to get a new phone line and new phone. He waited for T-Mobile to give us the transfer pin even though it was close to closing time and it took about an hour and a half to get this transfer pin. He’s patient and understanding. I also got a new phone but ended up getting the wrong case. I will be going back to return this one and get the appropriate case for this new phone. Thank you, hope to see him when I go back.”
“This location is amazing. Two of the cell numbers on my account were ported without my permission and Boni Reyes, Cricket employee helped me get both my numbers back. He spent over 3 hours with me in store helping me re-set up my account, and get my phones working. I appreciate his help so much. In such a frustrating situation, he was pleasant and extremely helpful. Thank you, Thank you!”
“We recently made a quick stop at Target Tikahtnu to grab toddler medicine. Target South is definitely more organized and put together. Though, Target Tikatnu's children's section is noticeably larger and with more product. I'll have to keep that in my back pocket for future baby showers etc. It's a trek to visit north Anchorage, but that trek may be worth it, in this case.”
“Sarah J helped me save a lot of money on my monthly phone bill and was really helpful when I needed to get a good fast durable charger and wire for my phone. I'll be stopping in more often from now on to check out new accessories for my cell phone and phone plans thanks to Sarah.”
“I had a great experience at the Anchorage store. Benjamin was extremely helpful and patiently gave me a tutorial. I feel much more confident in my travel now. Thank you!”
“Jacob is amazing I went in today thinking that I was going to lose all of my data on my phone that I need for certain things and he was able to help me figure out how to fix it. This guy goes over and beyond he should get a raise at his job or all of us customers that love how kind and caring he is should give him tips help him out. Cause he deserves to get paid way more than he does. He has helped me out so much when not once but multiple times when I thought all my data was gonna be lost. I gotta be honest I am dum when it comes to eltrics and how to save anything. On my advices. I am so greatful for Jacob and I hope God bless him during this time.”
“Great customer service, the manager or owner was helpful with all the difficult problems I had with Cricket Wireless. Friendly and kind. Will recommend this Cellular Shop to family and friends.”
“i wasnt put up to this. these guys are great. i dont leave many written reviews however these guys earned it. personal service. great environment. willing to work odd hours to provide a services on your schedule. good prices and actually fixes what needs fixing and downt over sell or upsale. flexibility on payment plans at you level of payment. willing to work negotiate old equipment for new also. in store credit lines and much more.”
10AM - 7PM
110 W Tudor Rd, Anchorage
Mobile Phones
“There were these 2 young gentlemen who helped me last Tuesday very helpful in getting my phone numbers ported in from at&t. Angel was a very kind worker and got me a good deal on some stuff for my phone. WAY more helpful than the people from diamond. If you want a better experience, come to THIS store.”
“These guys were so very helpful, had an issue with a virus on the phone that took 5 hrs to fix (not thier fault), these guys were so awesome, great shoutout to the whole crew there, at one point I had 7 ppl at the table trying to help, extra props and much appreciation to Earl, he walked me through the process to fix and stuck with me the whole time! Thanks guys!”
“Found this place, great for all phone types. The young lady working there was very helpful and made sure our cases protected and fit out phones, and they were beautiful. It was just the design and colors we wanted!”
“Recent claims of racism by management towards customers are poorly founded. As an avid gamer who likes to shop at all the games stops in anchorage, who loves getting gifts, who also has a Native American lineage, I will contest your point of view. Chicotay, Even if your experience was a legitimate experience, this company doesn’t have any financial interest in providing poor customer service. Therefore, your claim isn’t solid. Every time I go there the staff are readily willing to provide me with immediate, relevant selections on gift ideas, console ideas, account discounts and to provide a calm shopping experience. I see lots of Native folks go in these stores all the time. If management saw racism, they would definitely weed it out quickly, but since their management are familiar faces, this suggests that racism hasn’t been an issue in this region. Again, if it was a legitimate experience, that sucks. However I am highly skeptical this took place.”
“Really friendly, professional, and helpful staff. There was a black male who was exemplary and just wanted to thank him for making my issue easy to figure out and fixed.”
“Staff is usually really friendly and patient. However this store can be super busy so don't got before it closes! It would be perfect if they had 2-3 for staff helping”
“You often hear about a supply chain shortage of goods in Alaska, but I have not seen that problem here. This location always has my every day needs, or a very close substitute. You can also buy local Alaskan souvenirs here. The self-checkout is quick and painless.The produce is surprisingly fresh.The curbside pick-up is fast and easy.”
“My husband and I walked in last week Friday to trade in our phones. Robert was the best tech hands down, wasn't trying to haggle you like a car salesman. He genuinely was working with us the entire process. He's was very patient as well since my phone took the longest to transfer. He looked up to see where the best deals was, that were best for us. Thank you so much Robert.I recommended Robert to my parents that went in today to upgrade their phones as well. They had Ayden (not for sure how you spell his name). He was being a car salesman type, he was also not attentive. He picked the wrong phone case size and screen protector sizes which will be returned to the store. Unfortunately they were told that they weren't able to get Robert and the customers are evenly spread across the techs. In a time like this I wish that you guys gave them Robert. My step mom got the 15 pro max and my mom got the 15 pro, he gave my mom the wrong case and neither one of the screen protectors fit my step moms phone. He needs to do a better job at being attentive rather than trying to rush customers at the door to make himself look good.”
“Jacob helped me out with some new phone questions and had me in and out the store in less than 10 minutes. Stellar customer service. Glad I have Verizon, even in Alaska.”
“I went in talked with Zach today hoping it wasn't my charge port on my phone and he was nice enough to try and see if there was stuff in my charge port for me and we fixed it got all the stuff out and now my phone charges perfect again thanks man I highly recommend Zach here for your next wireless purchase”
“I spent 5hrs total at the Dimond Ctr getting my phone. Thanks to the help of friends and family after finding out that it would have cost 155.00(USD) to jailbreak my old phone.. In hours spent at the GCI store, it was significantly less.(about 1hr) I finally got my new number, and phone(Galaxy A12) TOTALLY professional staff took care of all concerns, and even put up with me returning 3 times. 5 STARS FOR DIMOND CTR GCI!!!!!”
“My recent experience of visiting AT&T Stores was extremely great. I was looking for two prepaid SIM cards. Within 8-10 minutes, the desk executive had activated my two iPhones with prepaid SIM cards and that’s what I was looking for. Level of understanding and nature of helpfulness of attending executive delighted my visit. Thanks.”
“Good service but way over priced. If I could do it all over again I would of gotten Elon Musks Star-Link. Star-Link has been proven to work here without any issues even during the winter.”
10AM - 8PM
2800 C St, Anchorage
Mobile Phones
“If this review helps you or is entertaining, please letngoogle know by clicking that button below.I spend my valuable time cresting reviews to help others, like you, to make betterninformed decisions about where to go.Had an issue with establishing my online account on the mygci app.Noon on Sunday is a great time to go, apparently. Didn't even have to sign in for customer service.I will that even when they are busy, it's still pretty nice as you can see the screen and your position in the cue. Basically, you can estimate how long of a wait you may be in for.They were very helpful and expedited the process. 5 minutes and night was back out the door.Whenni buy a new phone, they will help you to switch your service and click all of the buttons to get ya set up for ya.The phone/internet service is spotty at times, but their customer service is top notch.Thank you, GCI, on C. STREET, MIDTOWN ANCHORAGE, AK.NOTE: Don't forget to click that 'helpful' button if this helped ya.By doing so, you improve my Local Google Guide stats, which let's Google know I'm doing my job for FREE. LOL!have a great day, you matter ❤️”
“I had a billing problem and they were able to fix it. I’m disappointed that their phone customer service was useless. And I’m not happy that I had to take the time an go to a actual physical location just to deal with the bill. But they did fix it and the guy was real nice so I’m gonna have to give him a good review much to my surprise?L O L, neither of the Internet service providers in Anchorage gets very good reviews. What can you do right???”
“Dragging my wife to this bestbuy was a hard sell because we’ve had terrible experiences with service and trying to find things that were “on stock” at the Dimond location. We’re pretty chill people so figured it was a one off thing, but it was every time and on several different occasions.When Melvin greeted us at the door with his positive attitude and offered to help us find anything we needed without being asked, we felt way better. He offered to at least point us in the right direction, which was way more human interaction than we’ve gotten in the last 4 trips to dimond combined. When we got to the aisle we were looking for, all of the display headphones worked, and the stock was where it was supposed to be too. Neither can be said for the location down south.It’s worth making the trip for this one even if it’s a few miles further than the south location”
“Tony was super helpful, knowledgeable, and very friendly. Helped us get the best deal with government/ student discounts. Will go see him again when we need more stuff!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“I had a great experience and the work was professionally done and all of the staff were extremely courteous. I had 3 iPads and one phone. She was fast and very good”