Credit Unions in Calgary, AB

“It’s to bad that Connect First can’t have a lot of these reviews removed. I have been a First Calgary member for 23 years and they’ve been great over that period. I have never paid bank fees (Youth Account -> NoFees) and have had exceptional service in branch and through call centre.RECENTLYYes, First Calgary did merge with Connect First and it was not as seamless as they would have hoped, but as far as I can tell have resolved all the issues. They HAVE sent out proper communication advising of the online banking going offline over the long weekend over email AND a pop-up in the app login screen (despite what every bad review on here is about, it’s 2021 people read your emails for important info it was loud and clear as day as well as many options to help avoid any disruptions). The only thing that annoyed me was eTransfers used to take a couple hours to send before First Calgary recently updated the system. After the merge it went back to a couple hours, but guess what, after the posted disruption to service it’s back to instant.Anyways, my rant is more about how people are ridiculous and can bash a company just because they are ignorant and don’t read their emails.Also, First Calgary has no fees, with the same or better features than most big banks. They’re kind of a no brainer for daily banking.”

“Its a great branch, the staff really pays attention to finding right solutions for your financial needs. If you ever come across a line up, they are making sure your concerns are heard and taken care of.”

“There's been some bumps with the switch from First Calgary to Connect first such as the wait times on the phone increasing. Thankfully you still have the option to call your branch directly which is really nice. The 16th Ave (TransCanada) location in particular I think has absolutely stellar customer service. The branch manager there Jenny has really had my back when dealing with their credit card provider Collabria through some issues. I truly believe the staff at this location is top notch and always giving their best effort.I've also been living in Edmonton for the last couple years where they don't have a physical branch and it has never been an issue for me!”

“Yasmin is hands down the best mortgage broker I've personally ever dealt with. She goes above and beyond for her clients and made sure every need & question I had was answered. She is very hard working and made us feel incredibly comfortable in our decision. I wish every bank had a Yasmin working for them.”