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January 2025 by Kevin Ellis
I had an extremely disappointing experience with Hearth Fireplace Depot. They sent a technician to repair our fireplace who had only one week of on-the-job training. He was clearly not qualified to handle the repair, and they should have sent someone experienced to accompany him.
The technician attempted to replace the thermocouple but didn’t know how to remove or replace it properly. He relied on YouTube videos to figure out how to disassemble the fireplace. In the process, he drilled unnecessary holes, over-tightened the gas fittings (breaking one), and ultimately left us with a fireplace that still didn’t work.
To make matters worse, we were handed a bill for nearly $300 despite the incomplete and damaging work. We then had to hire another company to fix the mistakes and finish the job. The second company found multiple gas fittings leaking, requiring the gas company to shut everything down for safety. We spent an additional $700 to address all the damages and repairs caused by the initial visit from Hearth Fireplace Depot.
This entire ordeal has been both expensive and stressful. I absolutely do not recommend using this company for fireplace servicing. Their lack of professionalism and inadequate training resulted in more harm than good.
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December 2024 by Gail Stacey
Hearth just installed a beautiful electric fireplace insert. Due to my fireplace being so old, it was a bit more difficult to fix, however Hearth recommended an electric one. They worked with me and they did a wonderful job. I love my new electric fireplace. From Mike in the office to the 2 technicians, they were so wonderful and great to deal with. Thank you and I appreciate your professionalism. I highly recommend Hearth Fire Place.
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January 2024 by Loren Starno
Great service here - very happy
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December 2023 by ross post
Warren Krushel was a godsend when my gas fireplace went down. I asked him if I could purchase parts for my fireplace, but I didn't know the make or model. I thought I bought it 15 years ago. He looked up my name and said I bought it in 2005. He asked for the serial number and told me I had a lifetime warranty. He saved me at least $500. Best service ever.aver..
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October 2023 by Heather Toft
We LOVE our new gas fireplace, and what great people to work with. Cliff, the owner, is a manager extraordinaire, and has a knowledgeable and very friendly staff. There was a problem with our installation 100% out of Cliff’s control, and he spent a lot of time speaking to the head inspector to insure the safety of what he was doing to do. As a matter of fact, the fireplace manual was changed based on Cliff’s discussions. Basically, Cliff went above and beyond to deliver great customer service, and updated us along the way - thank you Cliff, Vitali and the rest of the team. We have recommended Hearth Fireplace to others who are very happy with their service and product, and will not hesitate to do so in future.
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July 2023 by Olaf Petersen
Great store and friendly staff. The installer did a fantastic job.Highly recommended.
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February 2023 by June Stafford
I had several Calgary fireplace companies give me quotes to update my gas fireplace & decided on Hearth Fireplace Depot. I was not disappointed. Warren, Cliff & all the workers were great! They gave me lots of great ideas, got the job done right away & checked in daily while the guys were working. I would highly recommend doing business with this company! Thanks Warren & Cliff for all of your advice & great service!
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January 2023 by CJ H
Awesome service, punctual, and friendly technicians. This is second time using Hearth Fireplace and they are my first choice for future maintenance. I
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January 2023 by Doug Crook
My wife and I had an excellent experience with Warren, who was very helpful, courteous, prompt, and provided the sound advice we needed. The same can be said for the installers and tilers who did the installation. A first class experience. We wouldn’t hesitate to recommend them.
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January 2023 by Marc King
Great Staff and great products!! Highly recommend if in the market for these products!!
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January 2023 by Stephen Gross
Good experience good people go shop there 👍
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January 2023 by Sarah Blondie
Great work!
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December 2022 by Jamil Ali
Ian was very knowledgeable and helpful. Thank you so much.
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December 2022 by Char O
I was very happy with everything when it was within a reasonable timeline and was going to give five stars, but the fact that I paid my final invoice, do not have a working fireplace, and have been dealing with abysmal customer service has changed that review.Detail:I engaged with them in Sept 2022 and bought the fireplace in early Oct 7. We had wanted a model which we were advised would not work with our set up and directed to one that would.While the contractors were all nice and easy to work with, the fireplace was not the right model for the set up and they had to come 3 separate times for the installation, inconveniencing us and our neighbor who had the gas lines in his garage. They turned off the gas for inspection which was not needed and had to come back to turn it on.When it still didn't work, they blamed the switch. At their advice, we replaced the switch but it still didn't work. Without returning, they have continued to blame the switch and electrical for being at fault. I can hear the fireplace turn on but it it the gas that is not flickering. I have called different people five times over two weeks only to be told they'll call me back, which they never have. I spoke with the owner who said I'm on a list and they'll get back with me but blamed the weather. This should have been completed a month ago as I didn't want to deal with the weather or the upcoming holidays (it is now Dec20!)!
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December 2022 by Roxanne Murray
Ian was very courteous, offered prompt service and was knowledgeable & friendly. Our fireplace is fixed and it didn’t break the bank! Thank you Ian & Hearth Fireplace Depot!
