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May 2023 by Q
I invested $2000 in an Aeron chair, expecting a reliable product, but my experience has been deeply unsatisfactory. Within six months, the chair broke, and my attempts to have it repaired have been met with frustration.Despite contacting the company multiple times, they merely referred me to another service provider who has been unresponsive to my emails and calls. This lack of follow-up and accountability has left me feeling neglected as a customer.I believe a reputable company should prioritize customer satisfaction and provide exceptional support. Unfortunately, my experience with the Aeron chair has shown a disappointing lack of commitment to resolving issues.I urge prospective buyers to approach this brand with caution, as the Aeron chair's reputation for ergonomic design is overshadowed by its poor durability and inadequate customer service.In light of this experience, I am actively seeking an alternative provider that demonstrates a higher level of customer care. I hope that by sharing my story, I can encourage companies to prioritize their customers and strive for improved service.
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April 2023 by Nick
The best experience I have had shopping for furniture (bought an office chair and a desk). Remarkable customer service from the staff in the store to the person who did the delivery - attentive, friendly, and conscientious. I intend to shop here again.
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April 2023 by David Cliffe
I bought a HermanMiller Embody at Kit several months ago. Great experience, had two floor assistants and manager help me try the various chairs out and select the fabric by showing a range of samples. They also followed up with HM on several questions I had on the chair before I purchased.As a side note, the HM Embody is, in my opinion, the greatest chair ever made. God bless whoever designed and built it. My back pain is gone, no longer restless at my desk, have sat in it for 12hrs a day at times and not even been mildly uncomfortable or tired. Simply a wonderful product.
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March 2023 by Cody Hiar
Purchased a Herman Miller Aeron online. I just expected it to eventually show up. They followed up to let me know they were having a sale the next day and that they were going to apply the sale price to my purchase. They then followed up with me to make sure delivery went well and I was happy with my purchase. Top notch customer service.
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December 2022 by Amir UT
Terrible attitude, we went in the store and the person there did not even ask us what we are looking for. I wanted to buy an expensive chair to support a local business but I guess this kind of attitude does not let you go anywhere.
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December 2022 by Chris Belay
Awesome purchasing experience! Great communication and even followed up afterwards. Definitely starting here any time I have a need for a piece of furniture.
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January 2022 by Alanna Dunn
Kit's showroom is beautifully curated with classic modern furniture, accessories and housewares. I have been shopping at Kit for both myself and my clients for over ten years! While it's their furniture and decor that always draws me in, it is their amazing customer service that continually brings me back!
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August 2021 by Nathalie Bleau
Amazing customer service, as always. Kit is our go to store for everything from furniture, desk, beds and accessories. We absolutely love shopping here. Highly recommend!
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August 2021 by Candace Schneider
I have been dealing with Kit for years and they are great! Highly recommend for all your modern furniture needs.
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June 2021 by Jennifer Chung
We’ve been shopping at Kit for a while now and have always loved the product selection and service. Our last experience warranted a review as the staff at Kit (especially Rachel) went above and beyond our expectations when we received a defective piece for our new lamp. Long story short, Rachel was quick to respond to my concerns and was able to procure a replacement within a week. Thank you for the wonderful service and not making us feel as if we were a nuisance in any way.
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June 2021 by Brent Miller
I purchased a Herman Miller chair at Kit Interior Objects. I dealt with one of the owners, Rachael, who was extremely patient and very helpful in walking me through getting exactly what I wanted. She even postponed my order to save me money on a promotion Herman Miller was going to have and she brought a brought a replacement piece to my home when I found a defect in the armrest. Staff were courteous and replied promptly to my emails. I would highly this store to friends and family!
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June 2021 by H Ryun
I have been searching for particular glasses for years and found it at Kit Interior Objects. I was thrilled I was able to support a local business in Canada and the service was outstanding. I loved how personal they were with their service. I had made a small error on my order and they responded quickly and efficiently. My entire experience was fantastic and I will highly recommend purchasing here.
