Michaels is an expansive craft store offering everything to create anything, including popular art supplies, fabric, canvases, yarn, knitting and crochet supplies, frames, floral arrangements, scrapbook materials, beads, jewelry kits, Cricuts, and craft machines. It also allows customers to party plan with ease, providing balloon inflation, party decorations, gift packaging, favors, tableware, and seasonal occasion decor. Reviews of the Calgary and Airdrie branches highlight friendly, knowledgeable, and extremely helpful staff who efficiently direct customers and eliminate the problem of searching aisle after aisle. The store is noted as well-organized and tidy. Customers find the prices reasonable and much cheaper than tiny boutique art suppliers, offering inexpensive versions of most products. The store's Christmas decorations, including a nativity scene, have been positively acknowledged. While noted as awesome for self-expression of all varieties and art forms, some mention it is a shadow of its former self due to a longstanding shoplifting problem that has impacted prices and product selection. However, it remains a place to unleash creativity with useful products.