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February 2024 by Michelle Beemster
Great experience with Sim! She made our phone buying experience easy and enjoyable. We went in for one phone, left with two thanks to a good girl mathing session. Had fun doing it too!
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February 2024 by glenn friesen
They welcome you with a locked door and a ring camera, then some kid comes and passive aggressively points to an ID sign on the door making you show ID before entering. Who is Telus to ask for that??? Why do I want Telus having my drivers license on camera when I may not even be a customer? I can walk right into any Rolex, peoples, Best Buy or literally any other store selling higher value merchandise than Telus and not have to do this. Hire a security guard FFS then, what a joke
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February 2024 by Pat Carroll
Kazi was really helpful thank you
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January 2024 by tolulope olapo
I have had the most horrible experience with Telus, if there was anything less than one star, that’s what they’d be getting.Transferring subscription from one apartment to another isn’t supposed to be this hard but alas I have been without wifi for the past two weeks, spending over two hours on the phone with customer service (that knows nothing might I add) every three days to try and resolve this.First of all the box that was in this apartment was returned by the previous tenant because that is what the clueless customer service person told him, well he wasn’t supposed to and to rectify it had taken over two weeks, I finally got the box today and it is the wrong type that won’t work in this house! How hard can it be? Is there no transfer of information from one agent to the next?!! How can it be so fragmented that we have to start from the beginning everytime, now that we got someone eager to resolve this, the agent sent the wrong thing, absolutely frustrating and horrible experience, I STILL do not have WiFi! They keep giving us credits for the troubles but what’s the use if there is no wifi !!
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January 2024 by Ron Husband
Ridiculous that the door is now locked at this location and you have to show ID to get in.
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January 2024 by Nyasha Angelica
Kazi was very knowledgeable and helpful. I look for this boy always
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January 2024 by C W
Gareth was super amazing & extremely helpful !!Sim was awesome as well !These 2 are keepers & should be appreciated from head office !!Thank you for helping me with my android and finding my photos that I was told from other employees were lost forever. I truly appreciate your time & knowledge =) ☆☆
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January 2024 by Linda Smith
Absolutely very helpful and patient. I recommend Kazi M Hossain ?
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January 2024 by Kent Schaffter
Had a really great experience with this location. Special shout out to Sim! She was incredibly helpful and made my time in-store fun ? Sim handled my matter quickly and efficiently, sincerely great work!
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January 2024 by Amr Ahmed
I had a fantastic experience with Telus thanks to Conner. His exceptional assistance in restoring my internet connection showcased a high level of professionalism and dedication. I appreciate his timely and effective resolution of the issue. Kudos to Conner for providing outstanding customer support!
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January 2024 by Perry Roch
Staff were friendly and honest and were prompt in recognizing what I needed and accomplishing the task. Thanks Stephen S and staff
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January 2024 by Blair
Connor at the store was awesome! He was very helpful and worked with me to clear up some issues with the plans that I signed up for online during boxing day. Great support and very knowledgeable!
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December 2023 by Tibor Mihok
Today I showed up in a company van broad daylight in a company jacket and I was asked for an ID. I just wanted to have a modem for home use. Unfortunately I forgot my previous experience with them in April when they proved their lack of knowledge. Now I remember not to take my money where they ask me to identify myself broad daylight. And I didn't have any mask, sunglasses, baseball cap or hood on, just a smile. It's humiliating treating customers like this. Not a good place to leave your money.
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November 2023 by Manraj Mangat
Great service from Sim, was able to set up a new account within 10 minutes.
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November 2023 by Bryan Jin J
Such a terrible experience!I need to show my ID to enter the store, which was fine although feel a bit scary. Then, I asked a question and one of the guy but he is very rude for answering simple question and treating me like a criminal.What kind of store is this??
