TELUS
Cell Phone Stores ,
Internet Service Providers
Hours:
16061 Macleod Trail Southeast Unit 323, Calgary AB T2Y 3S5
Hours
About TELUS
The TELUS store at Shawnessy Shopping Centre offers the latest smartphones, unlimited data plans, internet, TV, streaming, and home security. Customers consistently report positive experiences with the knowledgeable and helpful staff.
Reviews highlight employees who are approachable, friendly, and patient. Staff members are described as very knowledgeable, providing clear answers to all questions and helping clients choose great phone plans and good deals. They are attentive, checking in with waiting clients and treating everyone, including older clients, with respect and patience without rushing them.
The team provides thorough support, from signing up for new services like home internet, TV, and security to assisting with pre-orders, transfers, and setting up multiple lines or new devices like phones, watches, and buds. They offer continued help after leaving the store, including assistance with technical difficulties or system problems, and ensure clients get to the proper agents for solutions. The overall experience is frequently called pleasant, easy, smooth, and effortless. Many customers state this location is their first choice and strongly recommend it for all mobility, TV, and internet needs.
Most Recent Reviews
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September 2026
Went into Telus to get my daughters phone fixed and Matt was very helpful. Explained what could’ve caused the original issue and was able to fix the problem very quickly.
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September 2026
Gareth and Matt were so helpful to my husband and me. Ron had to buy a 4 G flip phone and I switched from Virgin Plus back to Telus. So happy! Thanks guys.
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September 2026
Ruchi D was absolutely amazing. So thorough. So helpful, very diligent, and patient.
She is a gem!!
More Comments(179)
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