Eddie Bauer is a store known for its high-quality products and good selection. Customers often appreciate the friendly and helpful staff, with several reviews highlighting exceptional service from employees like Lauren, who is described as sweet, kind, and receptive. The staff's willingness to assist with online orders, locate items through verbal descriptions, and price-match online sales contributes to a positive shopping experience. Customers have noted that exchanges and returns are generally handled smoothly, especially when staff like Camila go out of their way to make the process quick and easy. However, some concerns have been raised about the store's return policy, which is considered unreasonable by some, particularly regarding the removal of tags and the condition of returned items. Additionally, there was at least one negative experience involving a sales associate with a mean attitude, which affected the overall impression. Despite this, many customers leave satisfied, citing top-tier customer service and a welcoming environment. Overall, Eddie Bauer offers quality products with attentive service, though the return policy may be a point of frustration for some customers.
I have personally dealt with Lauren and she was the loveliest customer service worker that I have ever encountered! She was so sweet and helpful and determined to ensure that I was happy with my purchase. Would 100% recommend this store and this sales associate in particular.
November 2024
Thank you to the salesperson who tried to help me locate a couple fleece items I saw online through verbal description alone. She was very friendly and helpful and was able to locate one of the items I was looking for! The cashiers also price-matched the online sale, which was much appreciated!
September 2024
Pretty hard to beat the selection and quality of the clothes.
