Factory Direct Furniture is a highly praised furniture store that provides exceptional customer service and quality products. According to reviews, the staff, including Dean, Gary, Sam, Moe, and Sarah, have been consistently helpful, knowledgeable, and accommodating in assisting customers with their furniture needs. Customers have expressed their satisfaction with the store's wide selection, competitive prices, and the ability to find the perfect furniture pieces, such as mattresses and couches. The delivery and installation process has also been praised, with the delivery team being described as friendly and efficient. One customer even mentioned that they have recommended the store to their family members, further highlighting the positive experiences they have had. Overall, Factory Direct Furniture has earned a reputation for providing an outstanding shopping experience, with customers expressing their willingness to return and recommend the store to others.
Really appreciate the honesty and kindness the staff here have. Absolutely love the couch we purchased. Arjun and Gary helped us so much, and were very well informed. We didn't feel pushed or pressured at all. Thank you!!! Definitely recommend this store.
August 2025
Gary is amazing!! He's very nice and extremely helpful. I have bought furniture and mattresses from here that were all a wonderful price for great quality. Stop here and be amazed
July 2025
Highly recommend. Gary was great to deal with, gave me great price on bed frame and headboard with delivery and installation. Mo and Sam delivered and installed the bed frame under 1 hr. Great service.
