Fireplace Stove World

Home Decor
Hours: Fireplace Stove World is a business that offers a variety of fireplaces, stoves, and related accessories. Customers have praised the helpfulness and professionalism of the staff, particularly mentioning staff members who provide clear and informative consultations. One customer shared a positive experience with Suzanne, describing her as fantastic and very helpful when choosing a gas fireplace. Another customer highlighted the excellent service from Lorne and the staff when purchasing a Blaze King Princess stove, noting their assistance without hype and the timely, cost-effective shipping to Yellowknife. The stove's performance exceeded expectations, offering constant heat, long burn times, and ease of care, leading to a repeat purchase for another location. However, some concerns were raised about after-sales service. One customer mentioned that although the installation team did a great job, the follow-up on issues like city inspections and noisy fans was lacking, with promises to return never fulfilled. In contrast, another customer appreciated the quick response to their feedback, showing that the store can improve in after-sales support. Several customers also received valuable advice from staff, such as troubleshooting chimney problems or finding the right screen for a fireplace. A visit to the store often resulted in a positive, knowledgeable experience, with many customers recommending Fireplace Stove World for their quality products and helpful service. Overall, it is a place known for good product selection and friendly staff, with room for improvement in after-sales follow-up.

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1. Edmonton, Alberta