ATB Financial

Banks
Hours: ATB Financial is a financial institution focused on putting people first. Reviews highlight both positive experiences and areas for improvement. Several clients describe excellent service, noting the staff as knowledgeable, helpful, friendly, professional, approachable, kind, and supportive. Specific branches are commended for being run with a high standard of care, creating a positive, trustworthy, and efficient environment where interactions feel personal. Clients appreciate when the team goes the extra mile. However, other reviews point to significant concerns. One client reported being repeatedly misgendered at a branch, describing the experience as dehumanizing and unacceptable, though a subsequent sincere apology and follow-up from management were appreciated. Another client experienced a serious lack of communication and follow-up during a mortgage application, which led to disappointment and stress, though this was later resolved professionally after management intervention. Overall, ATB provides expert advice and services, with many clients having excellent experiences. The institution shows a capacity to address complaints seriously, aiming to create a safer and more supportive environment for all clients moving forward.

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1. Leduc, Alberta