Appliances near Sherwood Park, AB

“Great experience! I was looking for some random speaker wire components and was greeted by Joel D pretty quickly. Awesome dude! Especially didn’t make me feel stupid for asking dumb questions haha! Great guy! Also Chris Z in photo department was very pleasant to deal with aswell. Both times walking into the store I was greeted within seconds! Hope London drugs takes care of these stellar dudes!”

“We had a bit of an issue with our online order delivery, but Kim (Department Manager) and Shivam Sachdeva (Store Manager) completely turned the situation around. Their professionalism, kindness, and genuine willingness to help were truly outstanding.

What impressed us even more was that Shivam personally delivered the smoker we had ordered to ensure everything was taken care of. That level of customer service and dedication is incredibly rare these days and truly went above and beyond our expectations.

Both Kim and Shivam made a stressful situation right with patience, understanding, and exceptional care. We are so grateful for everything they did to correct the situation and make sure we were looked after.

Thank you again to both of you — you absolutely saved the day!”

“Working with Paul has been fantastic. Very knowledgeable and helpful on practical suggestions for our needs. We are repeat customers of Trail (and our families are long time customers). Highly recommend working with them.”

“Oh my goodness, where do I begin? Wade is the gold standard of customer service. Not only did he ensure I had the best price (price checked online competitors), he verified I would have my appliances in time for my possession date. Thanks for everything! ❤️”

“Selection of plants is not the greatest. Had to wait a long time for help today to bring bark mulch to my car. Once the 2 young men showed up they were awesome.”

“Purchased a fridge from the Lowes on Gateway Blvd prior to it closing in 2023 which we were informed came with a 10 year warranty on the compressor.

Called LG for assistance on a issue we were having with our Fridge cooling and were then asked for proof of purchase that unfortunately neither myself or my husband could find. We then went to the now Rona in South Common but were informed by their service desk that they were unable to help us find our receipt as their systems had since changed and gave us a number to call Lowes for assistance in the states. After multiple attemtps to get ahold of Lowes for help, we ended up not having enough information for them to look for our purchase unfortunately and accepted that we would now need to look at purchasing a new fridge sometime in the future.

We ended up needing to go to the Rona on the Northside as all the store's near us were sold out of sump pumps. My husband had called ahead to see if they would would put one aside for us before we headed there, which the manager Meghan had graciously agreed too.

When we arrived we had it waiting for us at the service desk with a women (I believe her name was Donna), she was incredibly friendly and helped us with the purchase. My husband then decided while we were there to take a look at Fridges as the cooling problem with ours had started getting worse. There was unfortunately no one available in the Appliance area so Meghan came over to assist.

We told her we were the ones who asked to have the sump pump put on hold and thanked her for agreeing to hold it for us. We then went over Fridges with her and when we told her what happend to ours she mentioned as well that LG should have been able to assist as the Compressor was covered for 10 years. We told her we had already tried going through LG and that we were unable to find the receipt as the store had closed. She asked when we purchased it and then invited us over to her computer and asked for our information.

Within minutes she was able to locate our receipt! My husband and I couldnt believe it. She printed it off for us and gave us a number to call LG again and told us to reach to her if we had any more problem. As of today we have now been serviced by LG and parts are on order!

I just want to say thank you to Meghan for saving us a purchase! It was our first time in this store and it was worth the drive.”