“Elijah was the most beautiful Indigenous woman I have ever seen come out of a warehouse to help me. She was the energy I needed to help me gather the sweetgrass and sage for my momma's wake and funeral that is tomorrow. She was so sweet and caring. Thank you. Aiyaiy”
“"FIRST-CLASS CUSTOMER SERVICE" from Stephanie, Son, Vivian and everyone in the Pharmacy Department at the COSTCO WHOLESALE in Clarview....Thank You With My Sincere Gratitude.”
“In all my years as a disabled person, this is the first time in any Costco I was asked if I would like to use a cart. At first I was worried that I would have to grip the bar tightly to drive (like a quad) but this mobility cart is created for those with stiff to similar to arthritic hands or in general low hand mobility/dexterity. I really appreciate the guy taking time to ask me & then to give a quick tutorial. Great for left & right hand users too. Wasn't sure if the cart would hold the charge as it was questionable on the display (and they were all hushed together plugged in) but I made it to all my necessary items plus grabbed a few more as the charge seemed to be holding strong (I never did the crazy covid TP stock up, but for small wins of the day, it was kind of exciting to be able to reach that far back into the store & by myself vs asking friends to walk the distance on behalf of me). The mobility cart is a bit touchy & definitely don't want to take it down the shorter cut through aisles (as the turning radius isn't there with such a big basket). For the most part it gave me the freedom to do more of my own personal shopping (granted the getting up & down was quickly maxing out my knees) as I wasn't allocating shopping time & walking distance to what pain I'm in & what pain I will be in if I go any further on the hard cement floor. That's a huge deal in my mind to leave Costco only slightly worse than I entered.As I was shopping with my other 2 friends (as I usually go with at least one person to be my legs for the further distances &/or arms to help carry or push a cart), this was the first time in ages I could offer to be the one "driving the cart". We all got what we needed & were happily surprised to see self-checkouts installed at this location. Made it much faster than the traditional stand in line for 20 min. Not only are the self checkouts well spaced for those really big Costco carts & have a side area large enough for all the items you might buy but they had 3 staff on hand to help with self-checkout. One in particular that was very good at approaching someone disabled & very kind & observant with what would be harder to scan myself (basically everything larger in my cart). I think besides the fruit, I had 2 small boxes I scanned myself. Super fast. I don't know if all those tills are marked for disabled users or if I got lucky to find the right self-checkout till (it has the blue icon on the screen) but this staff member was really good at letting me know they could get someone else to assist me with loading in my vehicle (a first ever offered to me by Costco) & where to return the mobility cart. As I had my friends going with me into the parking lot, I wasn't too worried about loading. I could always call them over to help if needed. I sat back down to back the cart up & I had another Costco attendant almost behind me already offering to drive it back into the store for me. That way I didn't have to walk all the way back out. I don't know what kind of new hiring method Costco is doing but keep it up. Seriously. Those 3 employees deserve some gold stars! On a side note, I've shopped at this Costco for more years. There's still some work with other staff, aisle spacing & general customer awareness that would assist with the success of mobility carts being used regularly but this is definitely the right step towards becoming better for those that need more accessible options. Again, this is the first time I've ever noticed more than one mobility cart & long overdue to have staff that can recognize those that need assistance. Heck even give recognition that a box won't work for someone with a cane... I really hope this isn't a one off experience as honestly this could change how often I shop. Way to step it up Costco.”
“As always, typical Costco atmosphere was busy and bustling, but I found the staff to be very helpful and approachable.
I would appreciate the addition of parking spaces for expecting mothers or families with young children, as this would greatly enhance the shopping experience.”