Vetco Total Care Animal Hospital is a full-service veterinarian hospital located inside a Petco, offering comprehensive care from routine exams to emergency surgeries. The experiences described by clients vary significantly. Several reviews highlight positive aspects, noting that the staff is wonderful, helpful, friendly, warm, welcoming, and very kind. The vet and vet tech are described as super and informative. Specific praise mentions amazing job on surgeries, reasonable prices, and compassionate care during difficult times, with staff keeping clients informed on progress and following up afterwards. The location is also noted as convenient and very close to home. However, other reviews describe serious and consistent problems. Multiple clients report issues with inconsistent information and hours with no communication to customers. There are reports of being given incorrect vaccine information, leading to rescheduled appointments. A major point of frustration involves difficulties obtaining prescriptions, including being told conflicting information about pickup times and then being unable to reach anyone by phone for days. Clients report calling during business hours with no answer and no return messages. There are also reports of the clinic being closed with no advance notice—no information on the website, voicemail, or a sign on the door—leaving clients to discover the closure only after arriving. This lack of communication is called unprofessional and irresponsible, especially when pets need medication. While some staff are kind, the overall experience for these clients is described as an all-around mess and unacceptable, leading to the advice to go somewhere else if possible. A minor note from a satisfied client is the wish to be able to request the same vet for each visit.
I want to thank the staff. They helped me say goodbye to my long time freind Matilda. Matilda was old and in pain. The Vetco staff helped me face this with dignity and they were so caring. matilda was a self styled service dog in my life. She had literally saved my life on multiple occasions by alerting others to my dangerously... read full comment
May 2026
I absolutely loved it. The staff were super friendly. The vet was very friendly and understanding. Best customer service walked out with my puppy feeling way better I will definitely be coming back.
May 2026
They took care of Max very well, even with him being very vocal..but they took care of the situation like pros, gave max great care, vets were very kind and polite as well! Definitely would come back again!
