This Cricket Wireless Authorized Retailer receives praise for its friendly, knowledgeable, and helpful staff. Customers note the clean and well-kept store. Specific employees are commended for being accommodating, polite, and honest, with one providing helpful assistance for a customer's disability and another clearing a phone's charging port. Staff are also recognized for helping customers get the best deals. However, a significant issue is reported regarding a defective new phone purchased at the store. Despite being within the return period, the customer states the store staff insisted the problem required an insurance claim instead of an immediate store replacement. This forced the customer to resolve the issue directly through Cricket customer care, who indicated the store should have handled the replacement. The experience serves as a caution to thoroughly test new devices before leaving the store.
