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February 2024 by Double Helix
They are not only INCOMPETENT,but they are RUDE. The girl that talked with me today was rude and ineffective.
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February 2024 by CHRIS KAUFMANN
Easy yo deal with best service nationwide.
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February 2024 by Raymond ..
Bad customer service, been sitting here 20 Min.. Only one sales person on sales floor , the other two walked to the back room and closed door. You can see the frustration on customers faces . Don't waste your time here!!
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February 2024 by Crystal M
This review is in this location and hopefully not representative to all Verizon stores.In fact, I’ve been to several Verizon stores in person and I’ve usually have wonderful experiences but this location I did not.* I’ve had Verizon for a long time.I was there for several hours because I knew I was going to have issues with my two new phones and transferring activating the phone numbers to the correct phones and I was right I did .I’ve had Apple phones for over a decade. I know how to transfer data and set up a new iPhone. that is trivial administrative elementary level. Every time I talk to them they said it’s going to cost you $30 it’s gonna cost you $30 I’m like I don’t need your help can I just acknowledge this out loud so you stop saying that it’s $30 to set up. Two different Verizon representatives helped me at different times and they were like broken records telling me $30…$30 and I’m like OK well my phone doesn’t work because there’s no eSIM connected to it so I can’t receive or make phone calls and they’re like oh yeah, let’s help you with that.some feedback to Verizon/store manager , perhaps have employees wear name tags. It would’ve been nice to know the names of the people I was working with. When it comes to customer service, I always think listening. Part of that is listening to the customer to see if you can even help them or direct them to what they’re looking for. I never felt heard by any of these employees. I felt like a broken record and they just wanted to say what they wanted to say without listening to anything. I don’t know what kind of customer they usually get but not all customers are one size fits all everyone comes in with different needs and I’m not ignorant. I know how to set up a phone and I’ve told them that many of times but what I can’t do is set up an eSIM that will connect to my Verizon cell phone number and they knew that. that’s what they had to help me with several times while I was there but they wouldn’t do that without telling me five times that they were going to charge me $30 if they help set up my phone or touch my phone.the worst customer service I have ever experienced at a Verizon store.
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February 2024 by Crystal M.
This review is in this location and hopefully not representative to all Verizon stores. In fact, I've been to several Verizon stores in person and I've usually have wonderful experiences but this location I did not.* I've had Verizon for a long time. I was there for several hours because I knew I was going to have issues with my two new phones and transferring activating the phone numbers to the correct phones and I was right I did . I've had Apple phones for over a decade. I know how to transfer data and set up a new iPhone. that is trivial administrative elementary level. Every time I talk to them they said it's going to cost you $30 it's gonna cost you $30 I'm like I don't need your help can I just acknowledge this out loud so you stop saying that it's $30 to set up. Two different Verizon representatives helped me at different times and they were like broken records telling me $30...$30 and I'm like OK well my phone doesn't work because there's no eSIM connected to it so I can't receive or make phone calls and they're like oh yeah, let's help you with that. some feedback to Verizon/store manager , perhaps have employees wear name tags. It would've been nice to know the names of the people I was working with. When it comes to customer service, I always think listening. Part of that is listening to the customer to see if you can even help them or direct them to what they're looking for. I never felt heard by any of these employees. I felt like a broken record and they just wanted to say what they wanted to say without listening to anything. I don't know what kind of customer they usually get but not all customers are one size fits all everyone comes in with different needs and I'm not ignorant. I know how to set up a phone and I've told them that many of times but what I can't do is set up an eSIM that will connect to my Verizon cell phone number and they knew that. that's what they had to help me with several times while I was there but they wouldn't do that without telling me five times that they were going to charge me $30 if they help set up my phone or touch my phone. the worst customer service I have ever experienced at a Verizon store.
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January 2024 by Stephanie Celaya
There was a big mixup with upgrades on our account and it turned into a big mess. I came back on a different day & Zack was able fix everything for us and explain everything thoroughly. I really enjoyed his calm demeanor and his ability to explain my promotion with ease. Definitely turned my experience around to being a great one. Thank you Zack!
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December 2023 by Shahram Ziraksari
And this location, Kathleen Verizon wasn’t helpful at all
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October 2023 by R B.
I went to this location to add a line, and before adding a line, the sales rep advised that I would need to change my plan in order to get the promotion, and I ask multiple times will that affect my current promotions on my other devices before I do anything, and I was told oh no, no no it won't affect anything just a plan change. Come to find out about two months later that's not the case. I just got a email saying I will loose my promotions if I don't adjust my plan by nov 6 and be back charged for all previous months. I was able to change my plan back just in time. It's clearly only about commissions for them they tell you anything to make sale. Beware always call and verify with customer service while you're in store.
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October 2023 by adam benson
The customer service is good but the quality of service is not great at all!!!! Data is slow while on 4g but lightning fast on wifi!???
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September 2023 by Virgil Coleman
Very nice place to buy a phone or get one worked on. The employee was very helpful and friendly .
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July 2023 by Fred Grantham
Purchased several items from here and needed to contact them for warranty information. I have called multiple times and no response. Needless to say I wasn’t able to get the warranty on one of the items.
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July 2023 by Darlene H.
This is regards to their Safelink service. I called customer service to cancel an old line that I have not had in years. I was told they cannot help me without the phone number or the EIN number. Then Marybeth refused to let me speak to the supervisor on duty. These phones are specific for low income individuals, but if you lose the phone they are NO help. Worse I cannot get a new phone until the old account is deactivated. So you CAN find my old account to deny me for a new one, but cannot find my account to de-activate.
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June 2023 by Patricia H.
Larry was amazing, provided great customer service with a smile and a few laughs. Customers who want great service should be advised to make an appointment. I did, the store honored the appointment and it was less of a hassle getting in and out then just showing up unexpectedly. Thanks Larry!
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May 2023 by Greg Christy
Masoud fixed my wife’s phone and then fixed mine. Was an absolute pleasure to talk with him while he was helping us. Really nice to find someone that knows their job, and how to treat people. Totally recommend this guy. Thanks again Masoud!
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May 2023 by James Farley
My salesman Ryan was outstanding!!! I'm not very phone savvy. He went above and beyond to make sure all my important apps got transferred. Thank you buddy
