Geek Squad
Hours:
5005 East Marketplace Drive Ste 150, Flagstaff AZ 86004
Hours
About Geek Squad
Geek Squad, a division of Best Buy, offers a wide range of tech repair, installation, and setup services across more than 1,100 stores. Their agents can fix most makes and models, regardless of where the product was purchased, and provide guidance on getting the most out of your technology.
While the service is generally reliable, some customers have experienced longer-than-expected repair turnaround times, which can be frustrating, especially for college students. However, many customers have also praised the Geek Squad's expertise, honesty, and commitment to providing quality service. They appreciate the agents' willingness to keep them informed about the status of their repairs and work diligently to obtain replacement parts as quickly as possible.
Some customers, on the other hand, have reported feeling that the Geek Squad agents in certain locations are not as helpful or enthusiastic about assisting them. A few have even expressed concerns that the service may be more focused on generating revenue than providing genuine support. Despite these mixed experiences, the Geek Squad is generally viewed as a reliable resource for a wide range of tech-related needs.
Most Recent Reviews
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September 2026
Awesome business all around ! I love how helpful the employees are whenever I need help with my phone . I love my head set my man bought me inside the Best Buy ! Have a blessed day 😇
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October 2025
The people there are great but they are badly understaffed. Long wait times because of a ridiculous formula used to allocate staff puts these poor guys in the firing line of angry customers. Not a good look for Best Buy
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January 2024
I turned my laptop into the Geek squad for a non-working keyboard. Although it got repaired....it took 8 WHOLE WEEKS to come back. As a college student, it felt like forever. So if you need a repair, check the wait time.
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Flagstaff, Arizona
