Verizon's Flagstaff store offers various services, including mobile plans, 5G home internet, and business solutions. Customers can conveniently visit the store or place online orders for in-store pickup, with options for free 2-day shipping and same-day delivery where available. Overall, experiences at the Flagstaff store vary. Many customers appreciate the friendly and respectful service from staff, with one employee particularly praised for making the process easier. However, some customers express frustration with the lack of assistance during their visits, noting that the store feels more like a self-service location. There are reports of staff being occupied and not greeting customers promptly, leading to a feeling of neglect. While some customers find value in the online support, others feel that the in-store experience has diminished, as they often had to rely on virtual assistance instead of receiving help from staff. The store's appointment system has also led to confusion, with some customers unaware of the “appointment only” setup. Overall, Verizon in Flagstaff showcases both dedicated staff and areas for improvement in customer service and in-store engagement.
