Macy's, the iconic Great American Department Store, has been a staple in the retail industry since 1858. With over 740 stores nationwide and an online presence, Macy's offers a first-class selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estée Lauder, and Levi's. In addition to clothing and shoes, Macy's also carries a wide variety of housewares, gifts, and furniture in select stores. While the store at Rogue Valley Mall has been described as a "mess" with difficulty finding specific items and associates to assist, Macy's has also received praise for its good deals, particularly during the holiday season. Customers have noted the impressive selection of designer jewelry and clothing, though they have expressed a desire for improved customer service and awareness. Despite these challenges, Macy's has been commended for its exceptional customer service in some instances. Customers have shared stories of employees, such as Jim and Matthew, going above and beyond to help them find the right products and ensure a positive shopping experience. The staff at the smaller Macy's location has also been praised for their friendly and helpful nature, with Stephanie in the cologne department being particularly noteworthy.
This Macy's is fantastic. It is large with room to move around, has a lot of light, has a ton of brands, and is organized well. The women's fitting room that I went to was clean and spacious. The sales clerk that I spoke to was helpful. Overall, a great place to shop.
January 2026
This Macy’s is well stocked with beautiful clothing, and very helpful staff. I used to shop at Macy’s Superstition Springs Mall. This store is so much more light & airy!
December 2025
The service at the cosmetic and jewelry areas was exceptional.
