Shell is a major fuel retailer with numerous locations offering gasoline, car washes, and sometimes electric vehicle charging. Customer experiences at individual stations vary significantly based on staff interactions. Several reviews highlight exceptionally helpful and polite employees who provide excellent service. Staff members have gone above and beyond, performing tasks like fixing a car's interior lining without being asked and expertly buffing out scratches. Another employee demonstrated great kindness by personally paying for a customer's gas. These actions left customers extremely happy and feeling well-cared for. However, other reviews report negative experiences with rude management. One customer described a supervisor who rolled her eyes at them and refused to help, requiring a polite junior employee to resolve a car wash issue. This behavior was noted as a serious way to lose customers. The overall impression is that the quality of service at Shell depends heavily on the individual employees present. While many staff are praised for being amazing, polite, and fantastic, encounters with impolite management can lead to frustration. The business seems to function best when its employees are helpful and engaged with customer needs.
Teamwork with respect!The manager was awesome with her job as usual!Service, I guarantee you worth it.Fast and smooth.
September 2023
New Manager, Miguel I've had some problems in the past but ever since he's been in there my car has been taken care of
September 2023
Asked for an oil change and a car wash and Jackson's went above and beyond! My car door's interior rubber lining fell off a while ago and the manager, Ryan, fixed it without me even asking. Mario and Ryan did an amazing job, they care about their customers and I left extremely happy with the final product. My car looks... read full comment
