Best Buy offers a wide variety of products, but many customers find the store atmosphere to be sterile and lacking the enthusiasm once characteristic of the brand. Organization is a common issue, with many customers noting difficulty in locating specific items like laptops and TVs, which are often scattered and not well marked. This makes comparing different brands and models challenging, leading to wandering around the store with minimal guidance. While some employees are helpful, overall, staff members are often seen standing around or on personal calls, which detracts from the shopping experience. Customer service experiences vary; one shopper highlighted an exceptionally knowledgeable and helpful associate in the mobile phone area, who influenced their switch from Apple to Samsung. Another customer expressed frustration with long hold times and lack of direct lines for product questions. Despite these issues, the store does have a good selection, and some customers appreciate the quick checkout process for in-stock items like TVs. Price comparisons with online options such as Amazon are mixed, and it's recommended to order multiple items from the same location to ensure consistency. Overall, Best Buy's strengths lie in product variety and some helpful staff, but organization and customer service consistency could be improved.
