Verizon offers mobile, 5G home internet, and business services. Customers can visit the store or go online to schedule appointments, place orders, and use options like in-store pickup, free 2-day shipping, or same-day delivery. Reviews highlight helpful staff who resolve phone issues, answer questions, and assist with upgrades and trade-ins efficiently. Employees are noted for making the process easy, handling device promotions, and finding better plans to save money. The experience is frequently described as great and amazing, with customers appreciating the dedicated service and often stating they will return for future needs.
Recently signed up with Verizon. A monthly $19 Verizon Mobile Protect insurance plan was added to my bill without me authorizing and it was a pain to get the credit back. Not sure if the agent was trying to meet a quota but I found that very scammy. Would have rated higher if I didn't have to deal with that headache.
January 2026
Erenya and Jag were hands down the best! Very helpful knowledgeable, answered every question asked. They really went above and beyond. I will say in the last 10 years they were the best help we have ever had with Verizon.
January 2026
Chris was so helpful and patient as we changed plans and got 4 new phones. He is very knowledgeable and was able to help us with another family member via phone call. I recommend him highly !!!
