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“My family n myself switched to AT&T during a promo offering free phones with 3 year contract. Had a little mixup with one of the phones we shipped out n Christian stayed after closing working on the issue and Austin completed the transaction the following day. I would say both these young men were knowledgeable, patient and went above and beyond with getting to the resolution. Great store, great employees”
“They are very good. They repair my Samsung phone charging system and fixes that , it's pretty good now. I will definitely come again if need any phone repair related help.”
“Went today because my phone was stuck in sos mode and saying it was an invalid sim. Chris and Lorenzo were so helpful, patient and kind in helping resolve this. They fixed the issue quickly - and I appreciated their kindness and awesome customer service!”
“Spectacular service from a Gentleman Name Jose, coming in to ask about an upgrade an telling us the options an plans that we qualify for to make us save. Just an easy relief then to have a lack of service from another store on Northern.. BUT definitely recommend this store an if you see the Gentleman Jose you know youre in good hands of customer service but care to help an youre plan to save with the Options that are there at AT&T.”
“Camera on older Samsung got some water damage. Out of warranty.
Got a repair done quickly and efficiently at a very reasonable rate. Malik was very knowledgeable, kind, straightforward, honest, and personable. Loved working with him.
Thanks again for a great job.”
“Good directions. I opted to call instead of going there and the rep was responsive, friendly and offered alternative products to the one I called about. That equals great customer care!”
“Genuine gratitude to Roman at this store!
My husband had an issue with his phone, so we brought it in, and Roman went above and beyond. I truly appreciated how much he showed us that he valued my husband's business as a customer.
Not only did he apologize—even though the issue wasn't his mistake—but he never threw anyone under the bus. Instead, he took the time to explain exactly what had happened in a respectful and professional way.
Roman made us feel like we were part of his team, like we had our own personal phone tech. That was such a cool experience. He showed us respect, thanked us for taking the time to come back to the store, and even called my husband by name several times, which is rare these days.
Roman is kind, genuine, professional, and well-dressed to work with the public. He is honestly the reason we'll continue to stay with Metro by T-Mobile. Employees like him are hard to find.
I'm also thankful this store treats its employees with dignity because it truly shows. When employees enjoy their job, customers can feel the difference.
Thank you, Roman—you are the GOAT! We genuinely appreciate you and everything you did for us.”
8:30AM - 8:30PM
4304 W Bell Rd Ste 101, Glendale
Mobile Phones
“Every time I go there they are so helpful at the store very clean Immaculate all the employees are friendly and helpful when I have issues with my phone or want to swap out a phone”
“James provided excellent service and was very patient. We purchased a refurbished phone on Amazon and went to the store to transfer our data. Unbeknownst to us, the phone had water damage that wasn’t initially visible, but James handled everything professionally and was very helpful throughout the process”
“Thank goodness for Jenny at this AT&T store. After being treated like a second class citizen at the Happy valley store by Alicia, Jenny not only resolved my issue, she was kind , built rapport and empathy instantly and efficiently. I will continue to drive out of my way to come to this specific location just for the exceptional customer service. I recommend this store 110% Jennys a rock star.”
“They stayed with me until something was done wanted to Port number to T-Mobile but had problems with other carrier to talk to someone but they said once I get something resolved to come back and they'll finish it up for me. Very polite and helpful”
10AM - 7PM
6205 N 59th Ave Ste 3, Glendale
Mobile Phones
“Was there as a new costumer and the girls were really nice and helpful Natalie and Beatriz.. the store was clean and smelling good coming back for sure! Great costumer service”
“It was not me that wrote that nasty comment on Christopher. He is a really good guy he was very helpful and very friendly. I would recommend this store just so everybody can experience his good customer service”
10AM - 7PM
6702 W Camelback Rd #102, Glendale
Mobile Phones
“Cecilia is a great asset to cricket. Her customer service was exceptional She was fast, honest, and caring. Thank you Cecilia for everything you did for me and my father!”
“Had a great experience at Metro by T-Mobile thanks to Destiny. She took the time to be very thorough explaining each plan option, compared costs, and answered all my questions without any pressure. She was also incredibly polite and professional the entire time. You can tell she actually cares about helping customers find what works for them. Will definitely come back to this location because of her!”
“Was having the worst time with transferring my phone number. It was incredibly complicated, so many terms I didn’t understand. Spent hours on the phone, went to several different locations, lots of people told me there was nothing I could do.
I decided to go here and was politely greeted and spoke to a man named Angel, who solved my problem in minutes. Finally have my phone fixed and my regular number on my phone. Nothing but praise for these guys!”
“We had phenomenal service that started with Samantha’s patience. My daughter is a minor and her grandma who lives out of state was the only authorized user. Sam seamlessly walked non technical grandma through the steps of how to add me to the account and now all of our dealings will be easier. Kudos to Arrowhead Town Center TMobile. Sam is Gold !”
10AM - 8PM
7530 W Bell Rd, Glendale
Mobile Phones
“When I was at AT&T I was assisted by Wilmer and he was so nice and a great guy. Next time I go to AT&T I’m going to ask for him because he was so patient and kind to me and my father when we went.”
“I had the best experience with this store. It was by Anthony. He was very knowledgeable and helpful. The service from this store was one of the best ive had with tmobile. I would highly recommend if anything needed with tmobile you come to this location”
“Ricardo and BiBi as well as Jennie all were very pleasant to speak to while Ricardo took care of a iPhone screen protector that I went in the store for. A 1st Class operation and they were very well trained. thank you to all of you.”
“Sylvia really took care of me at 43rd ave and Bethany Home rd! And her manager was really kind to me too! I ported my number in from a competitor who was giving me too much run around and I’m grateful that Sylvia and her store manager were there for me in my time of need. Not only did they help me get into a new phone and plan for an amazing rate, they got me into an iPhone 13!!!! I am in LOVE with this phone and the price point! The competitor company was giving me so much drama I was worried these guys at boost mobile was going to give up on me and tell me to go somewhere else. They did not!
They want my business and they stuck through the thick with me and helped me get my issues sorted out in a very timely manner! They are professional, patient, kind, and very hardworking! 100/100 recommend! Don’t walk, run there and get your iPhone 13 before they run out!”
“Every one there was so helpful and knowledgeable and kind to me! Thank you 🙏🏻 guys and James has the patience of a professional saint!! The only gripe I will place is that Verizon stores ALWAYS HAD COMFORTABLE ORANGE CUTE SOFAS TO SIT AND WAIT ON !!! Now you just have HIGH STOOLS THAT MY 75 year old short body could never get up onto!!! You want YOUR CUSTOMERS TO BE COMFORTABLE WHILE THEY ARE SPENDING ALL THEIR MONEY!!! As A CUSTOMER SERVICE PROFESSIONAL MYSELF I SUGGEST A TOTALLY DIFFERENT CUSTOMER COMFORTABLE EXPERIENCE BECAUSE WE ARE THERE LONGER THE MORE MONEY WE SPEND!!!”
10AM - 8PM
51st Ave, Laveen Village
Mobile Phones
“Nancy the manager was more than helpful and assisted more than expected. I was in a rush to work and I was able to get what I needed done for a better price and in time to get to work. Much appreciated. Good job.”
“Exceptional company. I am wowed by their professionalism, fair price and looking out for my pocket book. So helpful. Very knowledgeable and a pleasure to do business with!!!”
“I was having a difficult time within the last 4 days of making calls due to not updating my software which I was not aware of moving forward. I called customer services with Boost Mobile and this issue was not resolved. I went to Boost Mobile on Olive and 51st Ave in Glendale and the employee by the name of Ash was able to come to a solution. He was very friendly, and understood all my concerns. Thanks to Ash I will remain a Boost Mobile customer.”
“The girl that works there is the bomb she knows very very much about everything I've gone in there twice with two different problems that were very bad things and she fixed them she's very knowledgeable about what she does she's very nice really sweet girl great place to take your business she's a bomb did you not going A+A+A+”
“First & only event I’ve been to this location: a couple weeks ago, I brought in a “new” [refurbished] iPhone I had gotten online elsewhere that was adjusted to be “unlocked” to use with MetroPCS- who I’ve had for about 4 years now. I’ve been to countless different locations to pay my bill with cash, or get an upgrade, etc.I’d never before, tried to use a phone I didn’t buy with them. Usually the upgrades help a big discount, and they’ve got good phones. Personally, I do whatever I can to avoid going in debt for a phone, so my monthly payment is LOW, just the text+call+data package is only $35/month!!This time around tho, when I needed a new phone, I happened to find a quick discount deal online, elsewhere. This new phone, I realized it wasn’t going to be a “guarantee” that it would work, bc it wasn’t one of their own. I wanted to try it, tho. The 2 ladies working there were very sweet & patient — as we figured out transferring my same phone number & services. Guess what? It all worked out smoothly. I had to pay a transfer fee, but I don’t mind—bc their time is valuable, I wasn’t expecting it would be free. Metro-PCS is simple & cheap!! Why pay more anywhere else?!Also, a note on the general environment inside the store: clean, organized, good lighting! Can clearly see everything for sale!!”
“Mohammed was a friendly & knowledgeable person that took very good care of me. I quickly trusted him & he takes what he does seriously it was a pleasurable experience/service.”
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“The gentleman was very professional and friendly. Repaired the glass on my phone very quickly. The price was less expensive than I expected. I will recommend this company.”