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“Sarah and Jackie both were so helpful today. I couldn't get into my online banking and they figured out why and found the solution and I am very grateful for that. They made my visit today easy and fast. This bank is awesome and I recommend to anyone.”
“Before I went to this branch I looked at some of the reviews on Yelp they weren't very good, after talking to Anita on the phone I went through and open an account they told me they were dog friendly everybody was really super nice I went to talk to Grace she was so helpful and very accommodating I cannot see enough about this branch I am so happy I went there to open the checking account they loved my dogs my dogs love them. Such a great bunch of ladies”
“Yesterday, I visited the bank and noticed Monique, who was smiling and greeting me, inquiring about my day. I observed her in training, and she performed exceptionally well. She provided me with my last month’s statements and assisted me in setting up a new account with a banker her customer service was very well”
“Refinanced my truck with a better rate
and was quick, easy and customer service was outstanding from the loan department from start to finish. This credit union helps the Mohave County community in so many ways.”
“Emily gave us fast and quality service! We literally tried 3 other banks in the immediate area just to open a bank acct, for one reason or another each bank didn't have time or needed an appointment! We remembered that long ago we had a PNC acct and should obviously just go there, Emily made it quick and easy!! Thanks again PNC for being reliable! Looking to do our larger investments they seem more than competitive and reasonable. The CD's are at 4% and there a more flexible 3.5% option as well.”
“NEVER HAD ANY ISSUES WITH THIS BANK, IN FACT, THEY ARE EXCEPTIONAL. THEY ALL KNOW MY NAME WHEN I WALK IN, AND IT FEELS JUST LIKE A SMALL TOWN BANK SHOULD FEEL”
“Amanda is amazing! One of the best bankers i’ve encountered running my business in the last 6 years. She went above and beyond and is very helpful. I just moved to this bank and wouldn’t go anywhere else! Highly recommend her and her team! Thank you all very much!”
“I have been with Wells Fargo for about 7 months now and couldn't be happier. Both the Fort Mohave and Bullhead City AZ Branches are my most used and equally great customer service. Special shout out to the Yucca Valley CA branch too. I'm looking forward to many terrific years with my new bank. Thank you all.”
“The people are very helpful the take good care of there customers and not like Chase whom my late husband and myszlf had close to 59 years and for exery atm outside of Chase we were charged so now Im with a bank that no mattef what bank I use Im not charged. Its a small bank in Kingman Bullhead City and Lake Havasu”
“Stoped in randomly to have some paper work notarized. I am from out of state and knew no one in the area. A young woman named Joanna was so helpfull. She notarized my paperwork and was extremely professional. I expected to pay for tis service and they did it for free! Great customer service!!”
“I had great experience in the bank. I received a excellent and professional service and Annie went above and beyond about technical issue which I needed help with about my bank statement and supporting documentation. Thank you.”
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“Absolutely one of them best decisions I've ever made was switching to Arizona Financial CU in Kingman Arizona
My experience from day 1 was quite impressive
Paris was my 1st point of contact..
ThisYouug Gal is on top of her game so to speak
Changing Financial business is grueling to say the least..Even moreso when your getting up in years
I do not wish to slam any other experiences with banks
However..When you you cash out a Certificate of Deposit and request the funds be sent in the mail only to find out it was placed in a regular mail envelope and left for the mail carrier to pick up
And was SOMEHOW lost Absolutely no tracking whatsoever
And then they blamed me the Customer who was residing in Wyoming TEMPORARILY Taking care of medical issues!!
That was far and above a
CYA move I was livid
Then said BANKING INSTITUTION explains I have to wait 90 days to reissue.
Then Belittled for not choosing to have the funds wire transferred!
Absolutely unacceptable
Rude would be an understatement
Outlandish at the very least
Upon contacting the local Kingman Postmaster
I learned all out going mail is photographed
Same as incoming such as informed delivery..
It was discovered that the regular mail envelope never went through the POST OFFICE!!
Yet the employee's still stood by and blamed me..
Excuse me!!
No! It was not my fault! Why should I wait 90 days ? It was the Bank Managers responsibility to get those funds back to me.. Immediately
Nope they refused
I had to take the issue up to higher management..
They had the funds wired within a week!
I'll be perfectly honest
This is the general attitude with FINANCIAL INSTITUTIONS..
THEY'RE TRAINED TO NEVER ACCEPT RESPONSIBILITY
THAT'S THE DIFFERENCE BETWEEN A CREDIT UNION & WHAT I CALL A FINANCIAL INSTITUTION..
With that being stated
I wish to encourage you to take a moment..Drop by Arizona Financial Credit Union
They're a sweet breath of fresh air. Or a long cool glass of Water on a hot day..No hype
This isn't a paid for advertising post
Real Person with 20 years Real Estate background who went into Mortgage Lending
That's another Hornets Nest🫣
Buyers beware
Use a Credit Union for mortgages
Check ✔ the BOX where you can request your loan not to be bought out in an INVESTOR SCOOPING UP BUSINESS..
GOD FORBID YOU'RE HOME LOAN ENDS UP
WITH Nationstar Mortgage DBA MR COOPER now known as
Mr Cooper powered by Rocket Mortgage
Google is your friend
Look them up..
Thank you Arizona Financial Credit Union
We appreciate you..”