About DoubleTree by Hilton Hotel Phoenix - Gilbert
DoubleTree by Hilton Hotel Phoenix is a popular hotel choice among visitors to the area. While the hotel generally receives positive reviews, some guests have experienced a few issues during their stays.
The hotel is known for its high-quality amenities, including a well-equipped lounge and elegant, high-quality common areas. However, some guests have found the rooms to be slightly outdated, with issues such as clogged sinks and rust stains in the bathtubs.
One of the main concerns raised by guests is the air conditioning system. During a recent stay, a guest reported that the air conditioning was not functioning properly, leading to a warm and stuffy environment in the room. This issue was exacerbated by the strong, greasy smell from the on-site restaurant.
Despite these occasional problems, the hotel is often praised for its convenient location, clean rooms, and friendly staff. In particular, one guest highlighted the exceptional service provided by a manager named Mark, who was attentive and accommodating to the group's needs.
Overall, DoubleTree by Hilton Hotel Phoenix is a solid option for both business and leisure travelers, though guests may want to inquire about the air conditioning and room condition before booking.
Very nice pool area - 2 pools, 2 spas. Rooms are clean and comfortable. The bed and pillows were very comfortable. Great location for mesa, Gilbert.
September 2026
Cleanliness & Comfort: Exceptional room cleanliness that rivals higher-tier resorts.
Value: Premium amenities delivered at an accessible price point.
Service: Outstanding customer service, with standout, helpful assistance from Joy at the front desk.
September 2026
Upon entering this hotel, I was greeted by Janet, who is nothing short of the gold standard for a receptionist in the hospitality business. Her warm demeanor gave the chocolate chip cookies a run for their milk money and her attention to detail rivaled that of a Rembrandt.
