About DoubleTree by Hilton Hotel Phoenix - Gilbert
DoubleTree by Hilton Hotel Phoenix is a popular hotel choice among visitors to the area. While the hotel generally receives positive reviews, some guests have experienced a few issues during their stays. The hotel is known for its high-quality amenities, including a well-equipped lounge and elegant, high-quality common areas. However, some guests have found the rooms to be slightly outdated, with issues such as clogged sinks and rust stains in the bathtubs. One of the main concerns raised by guests is the air conditioning system. During a recent stay, a guest reported that the air conditioning was not functioning properly, leading to a warm and stuffy environment in the room. This issue was exacerbated by the strong, greasy smell from the on-site restaurant. Despite these occasional problems, the hotel is often praised for its convenient location, clean rooms, and friendly staff. In particular, one guest highlighted the exceptional service provided by a manager named Mark, who was attentive and accommodating to the group's needs. Overall, DoubleTree by Hilton Hotel Phoenix is a solid option for both business and leisure travelers, though guests may want to inquire about the air conditioning and room condition before booking.
Christine was absolutely amazing.Very service oriented and exceeded all of culinary expectations.
May 2026
Alyssa at the front desk was very welcoming and accommodating along with Caroline at the bar and restaurant. Looks like this hotel went through renovations because my room looked much newer from the last time I stayed here. Looking forward to my next stay already
April 2026
The hotel staff have been wonderful during my stay! Shout out to Joy for making me feel welcomed from the moment I walked in!
