Firestone Complete Auto Care in Mesa, AZ has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs for all makes and models. Customers appreciate the helpfulness of the service advisors, who provide good communication and advice. One customer was able to purchase tires after being informed of the need for two front tires and receiving a discount, which encouraged immediate replacement. The team was also praised for their professionalism and courtesy during a major mechanical issue with a Jeep, keeping the customer informed throughout the process. Additionally, a customer praised the honesty of the staff after they repaired a tire on a Toyota RAV4 that a dealer had claimed was not repairable, stating they would return for future tire needs. However, some concerns were raised about upselling and unnecessary services, such as a brake system flush that the customer felt was unnecessary at 53,000 miles. Negative feedback also included accusations of predatory behavior, especially towards older customers, with one report of being charged $800 for a simple tune-up that did not resolve the issue, and advice to avoid the shop. Overall, the shop is recognized for its helpful staff and comprehensive auto care, but customers advise caution regarding upselling practices and service honesty.
Awesome service, great people! Got me in early and gave me five start service at a great rate!! I HIGHLY RECOMMEND FIRESTONE!!
April 2024
Service advisor helpful. Good communication and advice. I didn’t know I needed two front tires but he was able to offer a discount that prompted me to buy the tires now rather than waiting several months. Glad I had a reservation since it was busy and I was given priority having a reservation.
April 2024
Great people working there, on time and promoted kindness and efficiency.
