Firestone Complete Auto Care in Mesa, AZ has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs for all makes and models. Customers appreciate the helpfulness of the service advisors, who provide good communication and advice. One customer was able to purchase tires after being informed of the need for two front tires and receiving a discount, which encouraged immediate replacement. The team was also praised for their professionalism and courtesy during a major mechanical issue with a Jeep, keeping the customer informed throughout the process. Additionally, a customer praised the honesty of the staff after they repaired a tire on a Toyota RAV4 that a dealer had claimed was not repairable, stating they would return for future tire needs. However, some concerns were raised about upselling and unnecessary services, such as a brake system flush that the customer felt was unnecessary at 53,000 miles. Negative feedback also included accusations of predatory behavior, especially towards older customers, with one report of being charged $800 for a simple tune-up that did not resolve the issue, and advice to avoid the shop. Overall, the shop is recognized for its helpful staff and comprehensive auto care, but customers advise caution regarding upselling practices and service honesty.
This Firestone was amazing. They got me in right away after another Firestone. With a booked appointment changed my appointment didn't even let me know. I will definitely be back at this fire zone.
August 2026
Greg, Jack and Matt are amazing. Seeing them work hard and still take the time to personally tell you about your vehicles and its needs really shows their dedication to good customer care and car care
August 2026
Consistant 100% Diagnosed our car, that ended up needing new engine!
