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“New review:
We had to downsize our storage unit and Kathy the manager was very easy to work with, made the change without a hitch. (Had to rent the new one on line, and had to call to have her unlock the new storage since we couldn’t make it on a day they are open.
I still disagree about the holiday closures, but that’s the corporate issue.
**They would get more stars if it hadn't been for what happened to me and others on Sunday. I drove 90 miles to get there. It's the closest storage that has climate control available for us.
We were unable to access our units because the gate was locked for HOLIDAY HOURS! ( found this later as the sun was on the keypad and couldn't read the issue)There was no holiday, I was able to get in because there was a guy that was already in. But then I couldn't access my inside unit and that was when I saw the holiday hours. So I was LOCKED INSIDE because you can't get in or out without your code! There emergency after hours sends you to the police dept! So I called them, they came out about 20 minutes later, they had a contact for after hours BUT NO ONE ANSWERED!! Meanwhile the guy that had come in had gone and we trying to figure out how to get me out. The guy luckily came back and I was able to leave. But there were several other people with the same issue.
Monday I get a call apologizing for the incident from Kathy the mgr, explaining they had entered the wrong date for the closure, they are closed all holidays.
So why the do they care if we go into in our units on holidays or not? They aren't there on Sundays (or obviously in case of emergencies) so why should holidays make any difference? It was either her or Frank the Dist mgr that said they want people to spend holidays with their families?!?? What?!? They now want to monitor people's family time? The whole incident was ridiculous, and they don't have any good reason for the holiday issue. If you want more access it's a very convoluted process which I am going to try to get authorization for.
I have never rented a unit that was closed for Holidays and am checking with another place down the street to see availability because THEY ARE NOT CLOSED ON HOLIDAYS.”
“the people in California were more than helpful. the person on site doesn't like her job or was having a bad day. things worked out well and I am happy with the unit”
“Quick and easy experience picking up the U-Haul. This is the second time I have used them for my move. Never had a problem, and the employees were friendly and helpful. Great job!”
“We just showed up at this place needing to rent a small truck and we assumed since trucks were out front they were available but that was wrong….in hindsight, calling ahead would have made much more sense but the folks who run this truck rental place are very nice and they found us another truck nearby and reserved it and we just had to go over and pay and pick up the truck a short distance away…..they did this for us without us asking, they offered that help.Like I said I’d call ahead but I would recommend this location to rent a truck because they were very helpful to us.”
9AM - 5PM
8746 W Bell Rd, Peoria
Truck Rentals
“If you need a truck rental, this would be the U-Haul location I would use. No bullshit and service to get you in and out for what you need. Timothy P runs the place and does a great job with what he’s given”
“Heidi!!! You are my Super Hero!!! Thank you, thank you, thank you!I had reserved a truck through penske, drove 1.5 hours to pick it up only to be told sorry we don't have a 12' truck only 16'! Went across the street to U-Haul where Heidi was able to quickly accommodate my needs with friendly smile ? ? The truck was clean and was easy to drive from Prescott to Peoria, AZ! Hooray!”
“We always get great customer service when dealing with U-Haul! Got a brand new truck and really happy with transactions. Usually stressing about stuff, not stressing about U-haul.”
“Great experience. Extremely helpful and always answered my calls/questions. We needed rental extra day and process was smooth. Thank you! We will be renting here again!”
“Great price nice friendly staff they get the jo b dine and fast....respectful n courteous to me nice conversation...great experience...I recommend them highly????”
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“Nobody's prices touch Got and love that the place is quietttt. People are not hanging out. Mgr helped me with getting to my unit and made good suggestions for storing my stuff. I store allot and in lots of places because I travel. This is genuine good.”