Extended Stay America - Phoenix - Midtown is a welcoming and comfortable hotel that receives high praise for its friendly staff and cleanliness. Guests often mention the helpfulness of team members, especially Teresa and Erena, who go out of their way to meet guest needs with kindness and a positive attitude. Teresa is noted for her thoughtful assistance, calm demeanor, and the genuine care she shows to guests, including those facing special circumstances like pregnancy or homelessness. Erena is appreciated for her exceptional service, particularly in situations like early check-ins or addressing travel mishaps, turning potentially stressful moments into pleasant experiences. The hotel is also praised for its clean facilities and convenient location, making it a safe and suitable choice for travelers. Guests with pets find the hotel accommodating, offering a designated area for dogs and providing doggy bags. Overall, visitors feel valued and cared for during their stay, often leaving with a positive impression thanks to the caring staff and clean environment. The hotel has become a preferred place to stay in Phoenix, especially for those seeking friendly service and a welcoming atmosphere.
Staying here was very comfortable, the staff is really friendly here i was helped checking in by Erena she was amazing! By far the best stay out here i highly recommend 😊
January 2026
Laniesha at the front desk was SUPER HELPFUL! Thank you!’
January 2026
Theresa is amazing help she went over and beyond for us and she is a life saver.
