Extra Space Storage located at 3636 E Washington St in Phoenix, AZ offers a wide range of storage options with convenient features like drive-up units, all-hours access, electronic gate security, and parking spaces. The facility is clean, professional, and secure, with a manager living on-site to assist customers. It is ADA compliant and accepts deliveries, with non-climate-controlled units available. The site also features solar power and easy freeway access, making storage simple and hassle-free. Customers praise the helpful staff, especially Kelsea, who is described as friendly, knowledgeable, and attentive. She quickly assisted with various needs, from offering the best rates and sizes to verifying identity when keys were forgotten. Her responsiveness and willingness to help have made a positive impact, including resolving a rent increase issue by contacting management on behalf of a customer. Though some find the 6 am gate hours in summer challenging due to work schedules, overall, the service, security, and cleanliness of the facility are highly appreciated. Extra Space Storage is recognized for its dedication to customer satisfaction and secure storage solutions.
