FedEx Ship Center in Phoenix, AZ provides shipping services, packing supplies, and boxes. Customers can have shipments held for pickup or schedule residential deliveries. The location offers expedited, standard, and economy shipping services, with FedEx Ground noted as faster to more locations than UPS Ground. Customer experiences with staff are frequently positive. Many reviews highlight employees who are helpful, kind, courteous, and great at their jobs. Specific mentions include a customer service rep who provides great service, a driver who is kind in extreme heat, and a gentleman at the front counter who is happy to help and quickly retrieves packages. A man and woman working the front end are also noted as super helpful, super nice, super friendly, and careful with packages. One reviewer hopes such enthusiastic employees advance within the company. However, some customers report problems. One mentions management seriously dropped the ball on a damaged shipment, providing no calls or updates for over a week. Another describes an inconvenient experience where a label could not be printed, requiring a difficult trip to another store and back through traffic, creating much more work than expected.
