August 2024
Purchase from Puma has sat in FedEx Phoenix SmartPost for 12 days. Puma blames FedEx and FedEx offers some pathetic explanation about their poor service.
December 2023
FedEx. They deliver when they want, not when you're scheduled to receive your packages. They are cheaper, just not reliable.
November 2022
Horrifyingly bad service. They lost a package for 10 days. FedEx blames the USPS. USPS blames FedEx. No one will actually look for your lost package. They won't accept claims online. They won't refund shipping charges. They will only refund "wholesale" value. Avoid SmartPost at all costs. Nothing is worse.
