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“Our experience with Extra Space Service (beginning when it was, if I remember correctly, Uncle Bob’s Storage) has always been excellent. The facility was conveniently located for us, clean, and efficiently run. My only comment might be the expense. It became quite costly. Thank you for allowing me to share my comments.”
“Getting ready to move to Arizona from Texas and I had stopped by to inquire about a storage unit at this location and I was helped by Rae. She was very pleasant to work with and was very informative. The location was very clean and organized. Plan on going back once all my belongings arrive to Arizona.”
“Great job all! The facility easily accommodated the tight turns for our 26-foot U-Haul and an SUV towing a 16-foot cargo trailer. The locks are top-notch, and the entire setup is highly professional. What impressed me most, though, was the staff. Their professionalism was well above and beyond what I am used to at storage facilities. They worked seamlessly with me and the crew I hired to unload in 100-plus degree heat. They anticipated our needs before we even had to ask—handling little things most people wouldn't notice, like offering cold water, assisting with the gate, and recognizing our vehicles during our frequent trips on that grueling first day. On top of that, they were just incredibly friendly. Highly recommend!”
“I cannot say enough wonderful things about my experience with this U-Haul location, especially because of Terry, the General Manager, and Thor. They are, without a doubt, two of the most helpful, kind, professional, and communicative people I have ever had the pleasure of dealing with in customer service.
From the very beginning, they have gone above and beyond to make sure I had the information I needed and felt taken care of. They are incredibly patient, understanding, responsive, and genuinely seem to care about helping their customers. Their communication is exceptional, and they always make an effort to keep me informed rather than leaving me wondering what is going on.
It is honestly refreshing to encounter people who take such pride in their work and treat customers with such kindness and respect. Terry and Thor have made what could have easily been a stressful experience so much easier simply by being dependable, compassionate, and willing to help.
U-Haul should be incredibly proud to have employees like Terry and Thor representing the company. Employees like them are exactly what excellent customer service should look like. They deserve recognition for the effort they put into taking care of their customers.
If I could give more than five stars, I absolutely would. Thank you, Terry and Thor, for everything you do! You are both truly appreciated!”
“Wish google had more stars to give this U-Haul. it was an amazing experience Adam and Joey were so helpful and patient answering all my questions they got me what I needed fast and efficiently without any hassle I’m definitely coming back”
“I liked how Sophie and Colin went above and beyond to find the right truck for me, after returning the vehicle, they gave me the same excellent service! Their attitude and customer service is what they made my experience excellent.”
“Jade and Laura at U-Haul went above and beyond to help us during a really stressful move. We were relocating to Phoenix when the place we were supposed to move into was completely misrepresented, leaving us in a difficult situation with all of our belongings in a U-Haul.
Jade and Laura showed incredible kindness, understanding, and professionalism. They worked with us and allowed us to keep the U-Haul for three extra days at no additional cost, which gave us the time we needed to figure everything out without having to unload and reload our belongings.
Their compassion and willingness to help made a huge difference during a tough time. Customer service like this is rare, and we’re extremely grateful for everything they did for us. Thank you, Jade and Laura, for turning a stressful situation into a manageable one”
“Great communication and very helpful staff. I arranged for a collector car to be delivered and stored there, and they helped book everything remotely and securely. Straightforward people to deal with.”
“Be Aware ‼️‼️‼️
You may receive Great service here. Highly recommended on customer service. I did not get the 2 gentleman’s name but they were able to help me get a UhAul and they were both efficient with their process and service. Thanks again Guys.”
“I had an outstanding experience with RWC Group in Phoenix. After multiple unsuccessful repair attempts at another service center, this team finally fixed the problem properly.
They performed a major repair under warranty, replacing the DPF system, all injectors, and related components. What impressed me the most was their thoroughness and professionalism — they didn’t just “patch” the issue, they addressed the root cause.
My truck now runs much smoother and quieter than before, with no leaks or warning lights. The difference is immediately noticeable.
I would also like to highlight the lady at the front desk, who was exceptionally kind, professional, and truly made an effort to help me throughout the entire process.
On top of that, they went the extra mile to ensure everything was covered under warranty, even communicating with the manufacturer to make it happen. That level of dedication is rare.
After this experience, I can confidently say this is a service center you can trust. If I ever need service again, I will not hesitate to return.
Highly recommended.”
“Hello. We didn’t end up using the truck and drove it back within an hour. Forgot to take photos so I hope that was ok. Thank you. Wonderful service and experience.”
“Just continue to be the way you are. The workers were very kind and respectful. Thank u so much. I was able to load my bike up easy and those rail were nice and strong i would recommend that you add tie down hooks in the floor 3 on each side of the floor for extra strength.”
“Brenda was incredibly helpful, was quick to offer solutions and knew what she had on her lot when I had a last minute need for a 26' box truck. She's a great sales and of the 6 enterprise locations I called this morning she was by far the most knowledgeable and personable and went above and beyond to put me at ease.
I will absolutely be coming back to the deer valley location for future rentals.”
7AM - 7PM
21621 N 26th Ave, Phoenix
Truck Rentals
“Miss Suzie was absolutely amazing! She made getting into a truck and getting out the door seamless and easy for me during this stressful process. She made sure that we were in the right truck and helped me navigate through the process. When it was time to drop it off, she was able to help me schedule my next truck in a few weeks to get everything we needed taken care of. She was friendly, very knowledgeable and her willingness to ensure we had everything we needed was great!”
“Great customer service and easy rental process. I needed to add on an hour because things were taking longer than expected. So nice that someone actually answered the phone and made it happen, no problem. Moving the college kid out was much easier thanks to this van. Thank you!”
7AM - 7PM
1935 West Bell Road, Phoenix
Truck Rentals
“Everyone that helped us out at this location was great. But Keith went above and beyond. U-Haul is incredibly lucky to have someone like him working for them. His positive attitude and bright spirit are priceless. We had such a great experience dropping off the auto hauler with him that when we dropped off the truck and didn’t see him we asked if he was working and had to stop by to thank him again. Thank you yet again Keith and… Go Bears!”
“The associate Carlton is one of the most knowledgeable, kind, and patient people I've had the honor to work with! Thank you for all the help you gave my family and I when our van battery died!”
“Initial lady I was greeted and handled by was excellent. I unfortunately had a late start to my day, so the reservation I had set canceled out, without any notification. So when I spoke with her, she informed me that system must’ve canceled reservation, but not to worry that she could get me right back into the small Box truck I was reserving and get me on my way. So was very thankful she was able to assist and keep things rolling. On the return, not sure if I was just slightly delusional for the exhaustion, but Ethan was an absolute riot while staying professional while checking over vehicle for return. Even extended his hand at the end of it all to thank me and wish me good luck with the rest of my move. Highly recommend BOTH employees, but Ethan really stood out with her personality and professionalism”
“It's a great storage facility for being in the area it's in . I clean the east side and keep up on the trash and security of the units as far as people coming in that does not have a unit there. I' use my unit everyday for business purposes and it has been a huge help.”
“Out of all of the uhaul locations I’ve ever used this is genuinely my favorite.
Nice office vibe softens the industrial process that most suffer from. They actually care to get to know you and make sure you’re needs are met.”
8AM - 5PM
3428 E Van Buren St, Phoenix
Truck Rentals
“Super easy convenient and very accommodating. Stored my van for about a month and despite my travels plans changing and weather delays Doug worked with me and had my van ready to go when I was finally able to show up.”
“My truck was there for an inspection. They did an inspection and had to replace several tires. They did a great job. It was fast for all the work they had to do. I really appreciate that extra mile these people went through to get the job done.”
“I have recently moved to Phoenix and this was the U-Haul I decided to drop off the trailer and U-Haul to, as well storing my items here. Very friendly staff and they were all very kind as well. The facility was nice and neat, and I felt the process was straight forward and they got me everything I needed in a timely manner. If I'm moving again in the future, I'm for sure coming back to this location.”
“Addison from this location was so helpful!
We had great service, and really nice trucks!
Nice new location lots of great staff.
Thank you all so much!”
7AM - 7PM
340 E Baseline Rd #30, Phoenix
Truck Rentals
“Donnell was very helpful when we discovered that one of the trailer lights was not working. He was very professional, located and fixed the wiring problem that had been missed when the original hitch was installed. He went above and beyond the call of duty. A little late, but we were able to make the scheduled delivery. Thanks to Donnell and U-Haul, it was very nice experience.”
“I love penske.. their service is the best. Great customer service. The trucks are extremely well maintained and kept. Their customer service is stellar. I will point that their public bathroom are the most clean ones and they smell fresh clean at all times.. kiddos to Penske.”
7AM - 7PM
2345 E McDowell Rd, Phoenix
Truck Rentals
“I always have awesome moving experiences with this location. The customer service is excellent, obtaining the vehicle is always clean and runs well, and the return process is seamless and takes another thing off my plate. Thank you !”
“Absolutely amazing, Ron was the best, he helped get my truck back on the road within a few hours, he normally isn't even in the shop, but he stopped everything to help me out. Thank you!”
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“Donovan was very helpful and got me all squared away, with a very easy sign up. Very polite. I spoke to a sweet young lady there as well,a few days ago. Staff is great!!! Also im a returning customer from Life Storage..glad to be back. AAA+++”