The FedEx Ship Center in Phoenix, AZ provides packing supplies, boxes, and a range of shipping services, including holding shipments for pickup. Reviews note that the location is always clean and that customers can be in and out quickly. Some customers report very good and quick attention, with staff who treat them very well and go above and beyond to handle situations, offering amazing and absolute best customer service. One customer received help sending a package without paying for shipping due to a medical issue. However, other experiences are less positive. There is poor parking for customers, with spots often full. Some counter staff seemed bummed to be there, with no personalities or welcome. There are also comments about some people hanging around the building being a bit alarming. A significant complaint involves delivery service, where a package was held without clear notes or accurate alerts, nearly being sent back unbeknownst to the customer, leading to unhappiness with the service.
There was a gentleman and a lady that was at the front desk last night (2/23/26). They were so kind and helpful. Fantastic team!
December 2025
The staff was great and the most cost effective way to mail a package to Indiana. There was no wait at all which I thought the week before Christmas would be terrible.
April 2025
I had an issue with an international shipment. Derik and Sophie were so quick to help, they were able to sort out my issue. THANK YOU GUYS SO MUCH! 10/10 customer service!!!
