Metro by T-Mobile at 3285 E McDowell Rd offers unbeatable prepaid plans and 5G phones from top brands like Apple, Samsung, and OnePlus. The friendly staff is dedicated to helping customers find the best prepaid plan with unlimited talk, text, and data. While the majority of customer experiences are positive, one reviewer had a less than satisfactory encounter with the manager, Perla. The reviewer felt Perla lacked customer service skills and was unhelpful in resolving an issue with a missing receipt. Perla's responses were described as rude, and the reviewer hoped she could improve her customer service approach. Another reviewer expressed disappointment with the limited phone selection at the store and felt the new staff members lacked knowledge. However, a third reviewer found the staff to be friendly and helpful, though they felt slightly uncomfortable due to being watched, as if they were suspected of theft. Overall, Metro by T-Mobile provides a range of prepaid plans and 5G phones, with a generally friendly and helpful staff. However, there is room for improvement in customer service and staff training to ensure a consistently positive experience for all customers.
Really disappointed in the Metro stores. They had only 2 phones. And the few stores we stopped at they are new and don't know anything.
October 2022
this place is okay the poeple are friendly and help full they just look at me like i am going to steal something or already have and they made me feel some what uncomfertable
August 2022
The ladies at this Metro store are always super helpful. Thank you!
