Metro by T-Mobile receives mixed reviews regarding customer service. Several customers report excellent service, describing staff as very helpful, nice, respectful, and polite. They note employees confidently answered questions and secured good deals, such as providing phones with accessories for a lower price. These positive experiences lead to strong recommendations. However, another customer was not satisfied, reporting an upsetting experience. They state they were charged for a phone case and screen protector they explicitly did not want, feeling the employee did not listen in order to make a sales commission. This has led them to decide not to return for business. The store's service appears to depend significantly on individual interactions.
Monica and Elva were very helpful I came in for an update the initial price was $200+ but they got me a good deal with 2 iphone 14 with a case and screen for less than $250 by taking my number over to T-Mobile. They were very nice and answered all my questions confidentially.
June 2025
Andrew and his associate Monica we very polite and attentive thank you guys.
June 2025
Monica is very sweet/Kind good Customer service.... She made my day... with helping me out
