Metro by T-Mobile, located at 2601 E Bell Rd Ste 15, is known for its unbeatable prepaid plans and a wide selection of 5G phones from brands like Apple, Samsung, and OnePlus. Many customers appreciate the friendly and welcoming atmosphere created by the staff. They go above and beyond to ensure that customers leave happy, often making them feel like pampered clients. The customer service has improved under new management, with great deals on phones and promotional items, including free speakers. However, experiences can vary. Some customers reported issues with specific employees who displayed a lack of willingness to assist, leading to frustration during their visits. There were complaints about poor service, particularly when attempting to port numbers or exchange defective products. In one instance, a customer faced difficulty getting a refund for a broken speaker, although this issue was later resolved positively after speaking with the owner. Overall, while many customers highly recommend this Metro location for its excellent service and deals, there are occasional reports of inconsistent experiences. For those seeking a good deal and helpful staff, Metro by T-Mobile is worth a visit. For more information, customers can call (602) 466-3077 or stop by the store today!
I just want to thank Hosen for saving my broken phone and memories of my husband on a new phone, without them it couldn't happen. Thank you and metro for having wonderful people like him.
March 2025
Great customer service.James is the best sales representative. Visit for great offers and promotions.
February 2025
Great customer service. Under new management. Great deals on new phones. Received a free speaker as well. Highly recommended. A shout-out to James.
