MidFirst Bank is a reliable banking institution that has consistently provided excellent customer service, according to customer reviews. The bank's staff, including the managers and cashiers, are described as professional, courteous, and helpful, going above and beyond to assist customers with their banking needs. The downtown Phoenix ASU center, in particular, is praised for its friendly and accommodating staff, led by the manager Terrance. Customers appreciate the bank's efficient and capable handling of their transactions, even when dealing with the bank remotely. However, some customers have expressed concerns about the bank's policy of holding check deposits for an extended period, which they perceive as a way for the bank to collect interest before allowing customers access to their funds. Overall, MidFirst Bank is highly recommended by its customers for its exceptional customer service, convenient locations, and ability to resolve any issues that may arise.
Excellent service! Diana at the ASU downtown branch was very helpful and patient in addressing my issues.
April 2026
The representative's were very informative and had great communication skills and were very friendly. I enjoyed the time we spent to set up the account and it is a pleasure to be working with your bank.
March 2026
VERY FAST AND EFFICIENT ACCOUNT OPENING AND DEPOSIT HELP . WITH PAID REFERRAL BUSINESS
