O'Reilly Auto Parts store #3640 in Phoenix, Arizona, offers a wide selection of parts, tools, and accessories for vehicles. Customers appreciate the helpful staff and convenient services such as free battery testing, wiper blade and bulb installation, and Check Engine light testing. The store also provides a free Loaner Tool program for special tools needed for repairs, with a refundable deposit. The staff is known for being friendly, knowledgeable, and quick to assist, often going out of their way to help, as seen when employees replace bulbs or switch out batteries promptly. Customers have praised the staff for their kindness and professionalism, with one mentioning a staff member who was outstanding and friendly. Despite occasional issues, such as mismatched headlights or batteries not fitting the vehicle properly, the staff handles problems well and corrects mistakes efficiently. Overall, customers enjoy visiting this location for reliable service and a good selection of auto parts, making it a trusted choice for vehicle maintenance needs.
The guy there was very helpful. I didn't get his name, but he was a young kid with outstanding customer service.
August 2026
I came in as someone who knows nothing about taking care of my car and my car started taking forever to turn over. Ben diagnosed the issue, found an appropriate battery and installed it without delay despite being only one of two working employees. I'll be coming back purely for his customer service.
July 2026
Ordered myself on the internet. Picked up after informed it was ready. Everything went well. Would order again.
