O'Reilly Auto Parts store #3640 in Phoenix, Arizona, offers a wide selection of parts, tools, and accessories for vehicles. Customers appreciate the helpful staff and convenient services such as free battery testing, wiper blade and bulb installation, and Check Engine light testing. The store also provides a free Loaner Tool program for special tools needed for repairs, with a refundable deposit. The staff is known for being friendly, knowledgeable, and quick to assist, often going out of their way to help, as seen when employees replace bulbs or switch out batteries promptly. Customers have praised the staff for their kindness and professionalism, with one mentioning a staff member who was outstanding and friendly. Despite occasional issues, such as mismatched headlights or batteries not fitting the vehicle properly, the staff handles problems well and corrects mistakes efficiently. Overall, customers enjoy visiting this location for reliable service and a good selection of auto parts, making it a trusted choice for vehicle maintenance needs.
I wanted to say thank you to Jay! My vehicle is difficult to find parts for. However, I always check this place first. Great customer service, and Jay has an amazing attention to detail. I appreciate your time.
March 2026
I was having problems with the hatch struts of my vehicle. Stopped by and asked Kevin Assistant Manager if they had the part. Looked it up on the computer and said yes, then I asked if he could change it. He said let me take a look at it. He changed it in less than 5 minutes. Thanks Kevin. You provided up and beyond... read full comment
January 2026
Super helpful staff and they have the parts you need or will get them asap
