O'Reilly Auto Parts store #2823 in Phoenix, Arizona, located at 4028 East Thunderbird Road, is known for its helpful staff and reliable service. Customers appreciate the store for carrying a wide range of parts, tools, and accessories, as well as offering useful store services like free battery testing, wiper blade and bulb installation, and Check Engine light testing. The store features a free Loaner Tool program for project-specific tools, with a refundable deposit. Staff members, including employees named Clemente and others, are praised for their excellent customer service, patience, and willingness to go the extra mile. Customers frequently mention how employees assist with testing batteries, installing parts, and answering questions, often providing additional help like cleaning hands or removing old batteries. The team is described as knowledgeable, friendly, and attentive, making the visit smooth and efficient. Overall, this location is a trusted spot for auto parts and service, with staff dedicated to helping customers with their vehicle needs and providing a positive shopping experience.
Some of the most friendly and helpful people of any retail store that I have ever been to !
June 2025
Carter was very helpful and kind while trying to help me figure out was going on last minute before my roadtrip!
May 2025
I just want to commend employee Mike for his excellent customer service on 05/26/25. Another O'Reilly's directed us to go to the store to pick up parts that were not there. Mike graciously took the time to go over our needs and directed us on how to special order the parts. Thank you Mike!
