Penske Collision in Phoenix is a body shop that is part of the Penske Automotive Group, dedicated to serving automotive needs and providing the best customer experience. The establishment and its staff provide a very high level of customer satisfaction overall. The quality of their work is unsurpassed in the Phoenix Metropolitan area, resulting in a superb final product completed flawlessly with attention to the smallest details, making cars look like new. They are very professional and certainly know what they are doing, often completing repairs faster than expected. The team takes great care of cars, and staff members handle insurance matters and follow through on services. They charge a fair and honest price. However, communication can be inconsistent, with reports of difficulty answering the phone and long hold times. While the process can take a long time due to external factors like supply chain issues, the finished product is amazing. The business also offers good coffee. Customers report being very happy and pleased, recommending the place highly and stating it is where they would take their car again.
Great customer service and expertise. I had a busted rear view mirror and expected a big price tag and headache, and Brian got me in and out in no time!
November 2025
Great team. Bill was very courteous and helpful. They repaired my car professionally and got the job done in time.
November 2024
Wonderful experience at Penske! My vehicle looks brand new again, Anthony M. kept me informed through the repair, and the delivery was exactly when I needed my vehicle back. From the front of the house to the back, and everyone who helped in the repair, thank you! My vehicle is beautiful!
