PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Reviewers praise the cleanliness of the stores and the helpfulness and friendliness of the staff. Customers have had positive experiences with the puppy training classes, grooming services, and the wide selection of fish and aquarium supplies. The staff is described as attentive and genuinely great people. One customer even received exceptional customer service when a delivery issue was promptly resolved, with an employee going the extra mile to personally deliver the correct order. Overall, PetSmart is seen as a reliable and customer-focused retailer that caters to the diverse needs of pet owners.
The customer service for the PetSmart employees was amazing but the bathrooms were dirty. No tissue in the bathroom, paper towels in place of tissue. The lady at the Banfield desk was rude also.
December 2024
They did not have what I needed, but were very helpful in locating the item at another one of their other stores.
June 2024
Very clean. The staff is helpful and friendly. Has grooming, training, adoption and Banfield on site. Super busy location.
